Item marked as delivered by the seller but I have not received it | Buying

weserveyou · 2025-01-26T03:08:43.124000Z

I bought the following product: Order info Time placed 13 Aug 2024 at 6:37 PM Order number 07-11940-13902 Total AU $546.22 (1 item) The item was delivered when I was not at home as we had moved addresses, and I was unable to pick it up from the courier's holding compound within the allotted time, so it was returned back to the seller. Since then, I have messaged the seller and let them know my new address, which they acknowledged in September 2024 and said it might take a couple of weeks to redeliver. It has now been over 4 months and I have not received the phone, and since 1st Dec 2024, they have not answered any of my messages. I have no idea how to contact eBay as all the options just goes around in circles. Because the seller has marked the item as being delivered, I do not see the option where I can mark the item as "I didn't receive it.", as per the instructions below from eBay. How to report an item that hasn't arrived through My eBay Go to your Purchases - opens in new window or tab and find the item. Select More actions beside the item and then I didn't receive it. Check the box beside I'd like a refund or I'd still like the item. Enter any additional information. Select Send request. The resolution centre does not allow me to pick up this item as a transaction I can lodge a complaint on, probably since the seller has marked it delivered. The seller has stopped responding to my messages since 1st December 2024, even though they acknowledged that they will re-send the item to my new address back in mid September 2024 (no messages from them since then). Please provide any advice on how I can get eBay to help with this?

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Item marked as delivered by the seller but I have not received it | Buying | eBay Australia