Item marked as sent, but it hasn't been.
I stopped buying so much on eBay a couple of years ago because of this, and it still seems to be an issue.
I have bought an item on the weekend, and it was immediately marked as sent, tracking number was provided, but the item wasn't posted, just stuck at "Tracking Number Provided"
When I shop on eBay, I often select local stock, because I don't want to wait an extra month or so for items to arrive from China, but it seems that sellers get around this by claiming it is local stock, then generating a tracking number, then waiting for the item to arrive from O/S before fulfilling it.
There is a premium paid for AU stock due to the quicker shipping, so this is a scam.
eBay are no help, even removing negative feedback when this happens.
Do I at least have the option to block a seller that does this from my search results? So I can at least not get scammed by the same seller twice?
Is there anything else I can do? Do I just have to accept this as a part of doing business here? Cause it absolutely sucks, especially when it's kids presents before Christmas.
springyzone
·2 years agoSome simple fixes
1. Try not to buy from sellers registered in China, even if their stock is listed as in Aust. Why give overseas sellers the business unless you really have to?
2. Check the estimated arrival date of whatever you want to buy. If it is more than 7-10 days away and you are living in a metro area, there is something fishy going on.
3. If the estimated arrival date is reasonably close so you buy, but then the date passes and you have not received the item, go straight into an ebay claim for item not received and don't close it till you have a refund. There is no need to wait and wait for a month or so. You really don't have to worry too much about tracking numbers or when the item was actually lodged at a PO (although those details do show in tracking). The estimated delivery dates are what you hold the seller to.
twyngwyn
·2 years agoI'm assuming you mean 'local stock' to be in Australia.....no, that Australia default search means that ANY seller who will send to Australia.... (including Aussies)
twyngwyn
·2 years agoand Search will be refined: Get Ready for eBay Search Refinements in 2024 (ecommercebytes.com)
....but I've heard this a thousand times....maybe this is where they NEED to use AI??
imastawka
·2 years agoTo block sellers, scroll down to 'more filters' down the bottom on left hand side of search page, and click on Seller.
Enter the seller's user name, or more than one, with a comma between.
Don't forget to click 'apply' and you won't see these seller's listings in that search again.
You must do the same for different searches.
monkeyinabag
OP2 years agoThankyou for this, I am assuming, though to do this every time, I have to add it as a saved search or something similar? There isn't a way to just block them forever?
imastawka
·2 years agoSorry, yes, you have to save the search.
If you do, then they will be invisible to you forever.
I've had a regular search going for 14 years with 3 blocked sellers.
I check every now and then to see if they're even still selling.
twyngwyn
·2 years agoEbay chooses to 'mark as sent' after uploading tracking....eg...I could upload tracking at midnight & send the next day, but eBay chooses to mark 'as sent', not the seller.
Check the sellers' f/b to find out what country they're registered in
monkeyinabag
OP2 years agoAh, the item is shown at "NSW, Australia" but the seller is registered in China.
That being said, I have bough AU stock off overseas registered sellers and had it sent promptly.
I don't mind if a seller handles an item for a couple of days, nobody can be expected to be available at all times but it is annoying when the item gets "handled" for weeks.
That being said, I understand now that label generation makes for the item being marked as 'Sent' when really it is just a label being generated, and that is eBay fault for poor communication with buyers, not the sellers, jeez eBay should change this.
Seems all I can do is stop looking at item location and expected delivery times, and instead visit every seller individually to see if they are actually /registered/ locally?
sandypebbles
·2 years agoIt would be an idea to look at where sellers are registered anyway
If buyers did care enough to look, far less buyers would be keeping sellers who are bad/dodgy/lie in business
Far quicker to look at the feedback page than it is to just buy from anyone
At least you can make an informed choice that way, rather than having to open a dispute later
And yes 'item location' means very little
The item and the seller could both well be in Australia, that does'nt mean they are a good, honest seller though
I would'nt dream of buying anything without knowing 'who' I am buying from
monkeyinabag
OP2 years agoHi Sandy.
For what it is worth, the seller has good feedback ratings with lots of sales.
It doesn't mean much though if eBay remove negative feedback from buyers when the seller requests it.
sandypebbles
·2 years agoWas it 99.5% or above? (as a seller/not including feedback as a buyer)
That is the minimum most here would suggest for a 'high volume' seller
davewil1964
·2 years agoWhat is the EDD? THAT will tell you whether or not the item is in Australia.
twyngwyn
·2 years agoI have received items quicker from o'seas than here, sadly......especially when not using A.P. (sad but true)
gutterpunkz05
·2 years agoTracking details changed a couple of years ago, to distinguish between a label being generated and the actual lodgement with carrier.
twyngwyn
·2 years agohey gutter, I have NEVER generated a label, but as soon as I upload tracking, item disappears, and is marked as 'SENT'.....it should be a simple fix, LOL....wave that magic wand
gutterpunkz05
·2 years agoHi twyn, I dont use ebay labels, but as soon as i generate a label via AP it is uploaded to ebay with the tracking number. As soon as you click the tracking number, it tells you when the label details were supplied and then will show item lodged with carrier or similar when it is actually lodged. It was introduced a few years ago, as at that time as soon as a label was generated tracking would show as sent.
Note generating a label is not considered a valid tracking event, so sellers have no protection until the item is physically shipped.
twyngwyn
·2 years agoso....it's an all round stuff up?? It doesn't matter what we (sellers) do??