"I really want the item so I asked them resend"

"No problem , will send out tomorrow. If you could please cancel the item not received request as eBay automatically refunds after a couple days "

But to add , after re-reading,  if you've  opened the dispute choosing

"I'd like a refund" (which is what eBay will see if you ask them to step in),   instead of "I'd like the item"

AND  you've asked the seller to send another one, even with the shonkiest of sellers, you can't request both.

That's the way the MBG works.  It's one  or the other.

Obviously if you're refunded through the  dispute, you'll need to buy and pay  for another item.

What is the item number ?

@flingebuntx wrote:

A supplier claimed to have sent me something untracked. I raised a request for not getting the item. 

 

I really want the item so I asked them resend. They replied. 

 

No problem , will send out tomorrow. If you could please cancel the item not received request as eBay automatically refunds after a couple days . Thank you . Nicky

 

My understanding is that I can ask eBay to intervene after 3 days, and if I cancel, then I have said my claim has been resolved and they won't do anything. There is nothing saying I will automatically get a refund. 

 

Does their request sound super dodgy to you?

There is nothing saying you will automatically get a refund because if you cancel the claim, you won't get one. And you won't be able to reopen it either.

In fact, unless you follow up by asking ebay to intervene, you won't get a refund either.

And yes, as everyone else has said, totally dodgy.

You would really have been better off just asking outright for a refund. I know you may want the item but ask yourself-do you have the item, do you have any proof there is even another item on the way?

Has the seller trusted you enough that they have posted another item even before you cancel? I don't think so.

Therefore why would you trust them enough to cancel before you receive anything?

Your best bet is to reply that you cannot cancel until the matter is resolved and in 3 days you will need to ask ebay to step in. If they can get the replacement item to you before then, then of course you will cancel, but if they are not confident they can do that, it may be best for them to refund.

A supplier claimed to have sent me something untracked. I raised a request for not getting the item. 

I really want the item so I asked them resend. They replied. 

no problem , will send out tomorrow. If you could please cancel the item not received request as eBay automatically refunds after a couple days . Thank you . Nicky

Presuming you opened an 'item not received' claim through eBay's Money Back Guarantee, you would have had two choices:

1)  Request a Refund 

or 

2) I'd like the item  

The seller has 3 days to provide you with a tracking number  for the new item so ignore any messaging outside of the dispute.

You can ask eBay to step in after 3 days

Then  obviously choose another seller

It sounds dodgy because it is

Never ever close a dispute until you are completely satisfied with the outcome.

You would be better of sourcing the item from another seller.

What is the item number so that we can better help you?

Edit. Snap Dave and Twyn.

Yes, common scam…..but how does the seller’s f/b look? Where are they registered?

If anything looks suss to you, continue with your claim & buy elsewhere….

or, give us the item number, and we can check for you

Does their request sound super dodgy to you?

Yes. As you already know