Item not received by collection point but marked as picked up | Buying

vasutdetchan_0 · 2024-02-13T10:11:31.140000Z

Hi members, Am using eBay for more than 5 years, haven't had any problem. But the recent one issue am not getting help from anyone.Here are the events:03-02-2024 : I ordered an item and I opted for pickup from a hubbed store in Sydney NSW.03-02-2024: on the same day of the order I Received email regarding the item is ready for pickup from eBay 03-02-2024: same day of order I went to the hubbed store as I received email. They searched for my package and said they didn't receive the item yet. And said item pick email was glitch email from eBay.But eBay's 7 day countdown started from 03-02-2024 as the I received email for item is ready. 05-02-2024: Seller posted my item from QLd and updated Aus post tracking number to order. 10-02-2024: package is in transit as per Aus post tracking.I went to the hubbed store as I received the final reminder email for pickup.The hubbed store guy asked for pin and updated in the system and then searched the package. And said the store didn't receive the package. At this point I didn't know by entering the pin the status of package will be updated to picked-up in eBay system. I confronted him, asking why he updated the Status without handing over the packaage. I didn't get a proper response from him. But I got in email from store that they didn't handover the package to me. On the same day I raised a case with eBay about this issue. 12-02-2024: Aus post tracking showed, the item has been delivered to some post box. I checked with the store, they keep telling it is with hubbed and the store is only a partner. Since the item has been delivered, eBay closed my case without even giving me option to appeal. And eBay hasn't read my case properly. In the opened case I have clearly mentioned that hubbed store has marked the item has been picked without handing over the package. In the case comment eBay said item has been delivered to supplied address hence they are closing the case. But I haven't receivedy item yet. The problem here is I don't have option to raise issue abt the hubbed store. And eBay response is not clear as agents says they will raise with team. Am trying to explain to different agents the same story and am helpless. Not sure who can help or whether someone will help. If anyone has gone through a similar situation, could they let me know what can I do in this scenario.

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Item not received by collection point but marked as picked up | Buying | eBay Australia