Item purchased but not delivered to my address | Buying

bestau6 · 2025-07-30T00:40:10.773000Z

NOT delivered too my home and I'm over itIs this the item you need help with? SEJOY Manscape Groin Hair Trimme...Order #:24-13314-20851Item no.:305514447867Case opened:07/18/25YesNoAssistantYesIt looks like you'll need to contact an agent for this.Contact an agentAssistantContact an agentSure, I can help connect you with an agent. Currently, you can:Chat with an agentEst. wait: 1 minAssistantChat with an agentAn agent will be with you in 1 minute. Is that OK?YesNoAssistantYesGreat, one of our agents will join shortly.Leave queueAssistant9:26 amAftab has joined the conversationHi bestau6, this is Aftab. I'll leave you both to it and come back once you're done.AssistantHi, thank you for contacting eBay Customer Service. My name is Aftab. I will be glad to help you today.AftabI hope you are doing well.AftabHi, Kim . I see you opened this account 12 years ago. Thank you for your loyalty.AftabPlease help me with your concern so that I can assist in the best possible manner.AftabSeller won't deliver to my home so I want my money back pleaseI understand seller won't deliver item to your location, so you want the money. Am I correct?AftabyesThank you for confirmation.AftabBefore we proceed, just to confirm you are concerned about the Item not received case filed for the item, “SEJOY Manscape Groin Hair Trimmer Men Pubic Ball Body Shaver Waterproof Wet/Dry”. Am I correct?AftabyesThank you for confirmation.AftabRest assured, I will definitely look into this and help you resolve it in the best possible manner.AftabCan you please allow me 2 minutes to collect the details regarding your issue so that I can provide you with the best resolution?AftabyesThank you so much for waiting patiently.AftabI have checked the details and can see that item is at Midway News Victoria Ave.AftabSo we suggest to collect the item from that location.AftabIt is around 2-3 km from your location.AftabI went therre and the shop was locked up!!?Seller kept sending me messages saying it was delivered, but NOT to my address!I want my money back pleaseAre you tthere?Allow me to share that the location is just 2 - 3 km from your location, you can once visit to collect.AftabI have been there! now give me my money backThe shop was locked up!Not open for business!The seller is playing games and I want you to reprimand him for sloppy business mannerAre you there?Yes. I am here with you. kindly allow me sometime to discuss.AftabAre you there?Yes. I am here with you.AftabI have also discussed and the item is delivered.AftabIt seems 12 years loyalty counts for little!Here as the carier is courier please so it is their responsibility to get item deliver to correct location.AftabSo you can ask them to redeliver the item to your location.AftabI want your help!I have sent messages to seller with no changeAlso you can ask seller in this regard to contact with shipping company.AftabI understand you need our help, however as per tracking item is deliver to your nearby location.AftabI'm going to escalaate thisBeing online trading platform we do not handle the item physically so we have to rely over tracking.AftabDEAL with your bad sellerI understand your pint here and it feels disappointing that when we order something and it does not get deliver on the exact location. however the item is been delivered to location which is just 2-3 km away.Aftabso you can collect it.Aftabalso you can report the seller so that this can be reviewed and the action could be taken according to it.AftabI CANNOT COLLECT IT THE SHOP IS CLOSED!!!I really appreciate your efforts in highlighting this seller to us, and I would request that you go ahead and report the seller using this link: AftabPlease copy and paste the link in different tab to avoid the chat disconnectionAftabI’ve provided you with all the available information regarding this situation. I’m afraid I have provided as much assistance with this issue as I can. I hope that I’ve explained the policy clearly. All members are asked to comply with the outlined procedure. Unfortunately, I am unable to offer you any further assistance, as we have to work according to policy. Ebay has no option to actually escalate this to a real person. I am VERY disaappointed that a seller can get away with this behaviour. I've had many other items delivered to my home with no problem.

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Item purchased but not delivered to my address | Buying | eBay Australia