Mobile phone seller selling Korean phones claiming they are AU stock not answering emails
Summary: A participant initiated a discussion regarding a mobile phone seller who is advertising Korean phones as Australian stock and is not responding to email inquiries. The topic prompted responses from sandypebbles, padi*0409, and springyzone, though the content of their replies is not detailed. The issue highlights potential concerns about the seller's honesty and customer service.
Email from Samsung Australia, when I took the phone for repair, as it has completely failed, and will not turn on.
Hi Peter,
This is a letter of confirmation from our Samsung authorized repair centre that your device with IMEI :************(Samsung Galaxy S20+) is an overseas model.
This means the device was originally purchased in another country and we are unable to repair it as it does not have Australian software.
You will need to contact the original seller for a resolution.
Thankyou.
Kind regards,
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springyzone
·1 year agoI'm sorry you had this happen to you because I think you're going to find you have lost your money on a dodgy device.
As the letter said, you'll need to contact the seller.
We are not the seller, ebay is not the seller. You'll need to message the actual person who sold you the phone but I don't anticipate you'll get anywhere, especially if you bought over 30 days ago, which I suspect you did.
Ebay, as others have said, is not the place to buy these sorts of items, even if you think you're getting a bargain. Anything that needs a warranty-buy elsewhere and from Australia.
The seller you bought from has terrible feedback, mainly for selling refurbished phones as new & when confronted with it, answers feedback by saying things such as 'our supplier told us it was new, we will tell him to be more careful in future'. That's hardly helpful, is it? Just palming it off.
If you are going to buy anything on ebay at all, always check out feedback first. Ebay is making it more of an effort for a buyer to find the negatives, but it can be done. Do it, every time.
Meanwhile, you'll need a proper mobile. Go to a reliable store for it.
padi*0409
·1 year agoOne look at their feedback at 96.8% should have told you to avoid them.
They are registered in Hong Kong, and feedback for their sales shows consistent problems with mobile phones.
DON'T buy mobile phones online, go to a real shop where you'll get a real warranty...............
Edit. Snap Sandy......
sandypebbles
·1 year agoYou need to contact the seller via eBay messages, not by email
However it would be pointless, since you bought from a dodgy overseas seller (and it sounds like the purchase was more than 30 days ago, is that correct?)
The seller you bought from is registered in Hong Kong and has awful feedback
The seller may have had 'Australian stock' (meaning the phone was located in a warehouse here) but there was no chance a dodgy seller in Hong Kong would have actually bought the phone in Australia
There is no warranty (regardless of what the ad 'said') when you buy from a random, dodgy seller who is not in Australia
Note that you are not contacting eBay on these boards, we are buyers and sellers like yourself
If you want a warranty, you need to buy from an authorised seller registered in Australia
If you want any hope of a phone working as it should, avoid buying from sellers who are registered overseas who have terrible feedback
Thankfully the phone did not result in property damage etc through fire
Which is the risk when buying from as seller such as this one
You need to take notice where the seller is registered and their feedback, not only 'the seller said in the listing' that would have told you to avoid them in the first place