Money back guarantee??? | Buying

yalooa · 2025-07-17T20:32:08.533000Z

I purchased an item that was supposed to be posted from NSW, it was sent untracked and I never received it. I reported this to eBay and the seller has added tracking information that shows something was sent from China to a different address, not my address at all.Ebay closed the "item not received" case I opened because of this tracking number that is delivered from and to completely different locations and will not reopen it. Are they seriously this negligent? Now I can not contact them. The freight company showed me the waybill and it is unrelated to my purchase completely. How thorough do they investigate. Now it is impossible to contact them. They also now say the item is not covered by the guarantee when the original listing stated it is?

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