Open a returns request for refund under the Money Back Guarantee. Item Not As Described (arrived damaged); include photo showing the damage. Seller is responsible for return postage and if they cannot provide that, refund will probably be actioned without return requirement — but you must open the request/case/dispute first.
Check the MBG Help page for the timeframes. Don’t go beyond those timeframes because they are strictly adhered to.
countessalmirena
·3 years agoOpen a returns request for refund under the Money Back Guarantee. Item Not As Described (arrived damaged); include photo showing the damage. Seller is responsible for return postage and if they cannot provide that, refund will probably be actioned without return requirement — but you must open the request/case/dispute first.
Check the MBG Help page for the timeframes. Don’t go beyond those timeframes because they are strictly adhered to.
sandypebbles
·3 years agoHave you communicated this to the seller?
There is'nt anything other members here can do about it
Was the packing damaged/not sufficient?
Was this from the last seller to leave you feedback, who is in Lithuania ?