I purchase a Bluetooth headset from a seller on the 16th Nov as a Christmas present for my son. He unwrapped it on Christmas day and we found it will not hold a charge. Seller declined a return request and immediately blocked my eBay account so I could not contact them. How can I get their details so I can put in a complaint with fair trading?

Ok, it took a while but I got a full refund from PayPal and the $20 voucher from eBay because the troubles covered the postage with $10 to spare. eBay should put more effort into weeding out these slimeball sellers that wreck it for everyone. Thanks every one for your input.

Need help exercising my consumer rights ? | Buying

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Need help exercising my consumer rights ? | Buying | eBay Australia