Omission of relevant details is A.O.K with AI screen
Summary: The discussion centered around the topic "Omission of relevant details is A.O.K with AI screen," initiated by pjrau-4jfg4jn. Unfortunately, the content of the posts is not provided, and there are no explicit conversations or exchanges of views visible in the responses.
I purchased an item that I would not have purchased had relevant information (text and visual) been included in the listing. The Ebay AI is, apparently, totally cool with me being ripped off using this technique. When there is no reference via either visual or textual cues to a primary function of a product and you purchase that product specifically because the listing SUGGESTS an unrelated function is the primary function, you are clearly the victim of a fraudulent listing. An item that only ever mentions magnets as the attachment method (in both text and images) yet has velcro as the attachment method, is misleading and therefore is fraudulent. But Ebay's AI is cool with people being scammed in this way, apparently. Very disappointed today. If Ebay is happy for me to misled or scammed then I'm happy for Ebay to go not be included in my purchasing decisions. very disappointed.
springyzone
·10 months agoWithout being able to see the ad or the item, it is hard to judge on this one.
But I am leaning towards thinking the ad was a bit misleading at least, & I know some of them can be.
But ebay itself does not write the ads or store the items, so it would have no idea there are any problems.
Ebay's default position seems to be that everything is fine unless or until it hears otherwise.
So if you feel that the item you received was not as described, you can open an ebay claim for not as described or faulty or whatever the problem is. That is what I would be inclined to do as that way, the seller has to refund your money and if they want the item back, they have to pay the return postage.
Hitting a seller in the hip pocket is probably the most effective way to make some sellers clean up their act or make their ads more explicit.
It is sounding to me though that your item might fall into a grey area where the seller implied something without actually saying that, or where someone might assume something about an item that is not in fact stated.
It might help if you could tell us the item number.
If you do decide to make a claim though, you need to make it as straightforward and definite as you can. Not as described or faulty, or not working, whatever.
If you just say something like it matches the photos but I was expecting X or Y (or something not mentioned in the ad) then the seller might win the case.
As far as ads go, you can cut ebay out of your buying decisions but be careful as there are a lot of online sites that are a bit scammy or where things aren't always as they seem. You need to really investigate any ad carefully and try to read between the lines before buy.
twyngwyn
·10 months agoWhat is the item number?
repentatleisure1952
·10 months agoHave you considered reading & using the eBay Money Back Guarantee on the listing?
I'm guessing the answer is no because that would be too simple.
https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=4&query=eBay%20Money%20Back%20Guarantee%20policy&intent=money%20back&lucenceai=lucenceai&docId=HELP1238
sandypebbles
·10 months agoeBay have no idea you have an issue
AI does not come into an item not as described dispute for a start
if the information you required was not mentioned in the listing why would you buy the item?
Or at least message the seller and ask prior to buying?
If you not were sent what the listing stated you open an item not as described dispute
If you simply did not read the listing until after the item arrived, that is up to you
ebay are not going to have a clue if you use the site or not