Order cancelled en route to me
I bought an item from seller in USA, I checked on tracking today and it said it was cancelled. ( Parcel was shipped over a week ago) Courier is Asendia & DAI post.
I messaged seller to let them know.
The parcel was sent through eBay international hub, could this be a "GLITCH" in the system.
I rang DAI post in Braeside Vic and they said seller had cancelled.
The tracking on my eBay site is saying it's still en route to me.
Thanks!
16 comments
sandypebbles
·4 months agoDAI
Enough said
michellebartley
OP4 months agoI think you could be correct but then again!!!!!!!!!
michellebartley
OP4 months agoLooks like they changed couriers and now have a different tracking number. Hopefully the order will be now en route to me.
michellebartley
OP4 months agoI emailed seller and they replied saying they will check on it, hopefully the order will get sent onto me, won't find out til tomorrow.
This doesn't make sense, I could understand if it was a food item but it's not.
Also contacted eBay about it but they didn't really say a lot except about money back guarantee.
If the item is relisted again I bet the price goes up, the shipping cost for it was reasonable.
michellebartley
OP4 months agoContacted Ebay live chat and they have escalated the request to different department and said that they would email me back within 24 hours with a resolution hopefully.
This has happened before with purchases, but it has been quite some time, didn’t expect it to rear its ugly head again.
michellebartley
OP4 months agoStill haven't heard from Ebay about this & my patience is running thin. Tracking is showing an exception so how my parcel is going to be released I can't say. Doubt whether Ebay can do anything.
The seller has more of the same item & I'm tempted to rebuy it but it could be possible that the same thing will happen.
I urgently need this item.
springyzone
·4 months agoI would not buy it from the same seller as I think you're right, this could happen again.
As I understand it, you have opened an ebay claim for item not received?
If I am wrong & that isn't the case and the delivery date has passed, I would open one.
I wouldn't trust live chat to get back to you or resolve this, I'd be going through a claim.
Are you able to source this item anywhere else in Australia, even if not through ebay?