Order confirmation not received. I purchased as 'GUEST' as I couldn't remember my password.

I placed an order as 'GUEST'. I've not received an order confirmation and I've requested one however the link ebay sends does not work. My account has been debited $199.00 from Ebay Commerce Pty Ltd.

I cannot contact anyone. I've emailed the seller and no response at all, also as all of you would be aware you can't physically contact ebay with your problems.

raek-123

26 View listings

Posted 2 years ago·Last reply 2 years ago

13 comments

*casey*

·2 years ago

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"If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details"

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&srsltid=AfmBOooHDm-uoQtMeuCd2J9DPYKa28EVyKxAl3SOKLfP2DUWhuJ7SrL4

"No response from seller"

What is the item number ?

raek-123

OP2 years ago

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Thank you. The link they email to me does not work. Says page not available.

*casey*

·2 years ago

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3rd request. What is the item number ?

raek-123

OP2 years ago

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I think this is the item number Casey....113837268104

*casey*

·2 years ago

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The seller has perfect feedback. That item is now out of stock so try messaging the seller through one of the current listings and explain the situation very clearly.

*casey*

·2 years ago

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And if absolutely neccessary, you could mention this thread to the seller

raek-123

OP2 years ago

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I've messaged the seller and they have not responded, I've even gone through their Website and the same, no response. The item is sold out as I bought (or supposedly bought) the last one. Yes they do have great feedback, however, for me I've not heard a word since emailing them yesterday.

*casey*

·2 years ago

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I'm confused with your "emailing" and "messaging".

The reason I advised you to contact the seller through a current listing is because unless you bought with your eBay ID, I don't think you'll be able to contact them through a completed listing.

"Their website", do you mean a different website or their listings on Ebay ?

Please remember it's the weekend and sellers may not respond until Monday.

As a last resort, go to eBay Help, follow the prompts until you get to the automated assistant and ask to speak to a supervisor.

raek-123

OP2 years ago

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Thanks again, Casey. As a guest I was able to contact them via the listing on Ebay. Re your question about their Website, yes they have an external Website and I've forwarded my copy of the message sent via Ebay to them at their nominated email address. I will be phoning them in the morning if necessary on the number listed on their external website.

*casey*

·2 years ago

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Best of luck with it and give the seller a chance.

Remember it's not the seller's fault that you haven't received a confirmation email from eBay or the fact that when you click on the eBay Guest link to your orders, it doesn't work

raek-123

OP2 years ago

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Thanks Casey, yes I do understand it's not the seller's fault. Also thanks for your assistance. Have a lovely afternoon.

sandypebbles

·2 years ago

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No, sorry I am not aware, eBay Help is at the top of every page

You must keep communication to eBay messages, not emails

Have you followed the links provided many times on the forum and on eBay as to what to do when you purchase as a guest?

What was the estimated delivery date?

Where is the seller registered?

What is the item number?

Buying as a guest | eBay

raek-123

OP2 years ago

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Thank you. Yes I've done everything and I cannot find any help. As I didn't purchase via my ebay account, there isn't any assistance available. I'm getting asked to sign in, which of course is useless when purchases are made as a guest.