Parcel not received went to another person | Buying

ria3344 · 2025-03-19T00:33:43.616000Z

Post office mixed up two parcels. I contacted both buyers, one (customer A) has advised they received the wrong product. Other (customer B) has not responded to six messages, tracking shows as an item arrived 6 days ago. Customer B have now opened a "not received item" request through Ebay even though they have received an item in the mail. No response to say they have. Customer A is ready to mail on (I will pay) the item they received. Customer B is not assisting. They have an item which is not theirs. I do not want to refund as they have an item - shows to be received. I cannot get onto Ebay to go over what to do, they say they will call back but still haven't after 48 hours and 8 tries through automated assistant/chat to get someone to call me back. I'm not available 24 hours a day to take their call (if they do get back to me). I've advised I'm available now and have gone through the process they advised - type in "live agent" then "call back" to no avail. What do I do in this nightmare situation please with Customer B, Customer A is being very patient? TIA

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Parcel not received went to another person | Buying | eBay Australia