Patheti support from eBay after being scammed by a fraudulent seller | Buying

desone01 · 2026-05-30T07:52:22.517000Z

On 8th May, 2026 I purchased a Dell laptop motherboard for $311.00AU from a Chinese seller. The feedback appeared OK. The seller provided a tracking number however the item was never sent. I made contact with eBay and their menu system wants me to wait until the 9-6-2026 which was the latest expected arrival. The problem is there is NO expected arrival as the item was never sent. EBay's online support system is next to useless. They have NO email contact address and no telephone contact number. This DOES NOT COMPLY with the ASIC regulations for businesses operating in Australia. The problem is also is that ASIC is a paper tiger and next to useless. I believe they have recently come under considerable pressure for the lack of performance in consumer protection. In the meantime I have a Dell XPS 13 9365 without a functioning motherboard and eBay expect me to wait for an inordinate amount of time for them to remove a non-performing seller off eBay and hopefully provide a refund, which I may or may not get. I have in the past dealt on the odd occasion with other platforms and found their support system to be far superior than that of eBay. I will be dealing elsewhere more and more in the future. I have had my eBay account since December, 2001 and have found that their support has reduced markedly over the years.

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Patheti support from eBay after being scammed by a fraudulent seller | Buying | eBay Australia