PROBLEMS WITH REFUND | Buying

69plodge · 2025-04-09T21:21:01.877000Z

G'Day People,Some Time Ago (December) I Purchased a Couple of Replacement Cups for a Ninja 900.When the Items Arrived I Checked them for Condition & Placed Them on the Shelf.(I Left Positive Feedback at This Time.)However When I Went to Use The Items They Were the Wrong Type.When I Approached the Seller They Tried to Fob Me Off By Telling Me That They Did Not Sell Genuine Parts.My Reply was That Under Aust Consumer Law An Item Must be Suitable for the Purpose Intended.I Was Then Asked What Did I Want.My Reply, Either Supply the Correct Items or a Refund.They Then Asked Me to Return the Items Via Aust Post Tracked.This I Did But After a Request to Expedite the Matter I Have Not Heard From The Seller Nor Received a Refund.Part of the Problem Now Lies in the Fact That When I Try to Obtain Assistance From Ebay My Original Request is "Greyed Out" And So I Can't Progress Any Further.I Have Been With Ebay Over 21 Years And This is the First Occasion on Which I Have Been Treated So Poorly.I Not Only HAVE NOT Received the Items I Paid For, But I Am Also Out of Pocket $14.95 for the Cost of the Tracked Return.I Contacted Aust Post to Ensure the Items Have Been Delivered Which They Assure Me They Have, However I Was Also Informed That This Sellers P.O. Box is Set Up in Such a Manner That Apparently They Don't Sign for Any Tracked Items, So Where Does This Leave Me ?Any Suggestions or Advice Would Be Appreciated.Kind Regards, 69 PLODGE.

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