Product recalls
Summary: El hilo de discusión está centrado en el tema de retiradas de productos del mercado. Aunque los detalles del contenido de las respuestas no están disponibles, es evidente que varios participantes, incluyendo 2611geoff, padi*0409, rita8341, y lezned-toycollector, han interactuado en este tema durante diferentes fechas, sugiriendo que es un asunto de interés continuo. Los participantes parecen estar explorando diversos aspectos relacionados con este tema, pero sin información específica sobre el contenido de sus discusiones.
Hi, I purchased an item that is subject to a recall on electrical safety issues.
Ebay emailed this to me.
Hello 2611geoff,
We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product. If you have questions about the item(s), please reach out to the seller or the manufacturer. Item details are listed below.
This item has been recalled for safety reasons. To learn more about the recall affecting this product, please visit the website at: https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-vevor-laser-engraving-machine-2209-0275
If you have any problems, we recommend that you contact your payment provider (PayPal) to dispute the charge.
Item details: 355675484200
Ebay posted this on the listing.
This product was purchased 10/09/2024 and would seem to be past any right to dispute and claim a refund.
Since I was only made aware of this recall today, am I eligible for a refund?
Any help appreciated.
eBay Document ID: 149846472003
rita8341
·11 months agoI got the exact same message so I mailed the product back to the seller. The seller wasn’t answering any of my questions so I asked Ebay to step in. I now have an email saying that the case is closed and I will not be getting a refund. I don’t have a refund for $126 And I don’t have the item either. I’ve been trying to contact Ebay but I’m not having any luck. I’ve tried every avenue through the computer generated BS. I’m requesting an agent but then I get a message saying “something went wrong” I am **bleep** off to the max.
davewil1964
·11 months agoThat would be because you didn't open a relevant case.
The $126 lesson is to follow eBay procedures when dealing on the eBay site.
2611geoff
OP11 months agoHi rita8341.
I got in touch with the seller of the Chinese product in Australia and they passed on my request to the Chinese seller.
The Chinese seller got in touch with me and made a refund offer I could not refuse and told me to keep the product.
Do not take any notice of Ebay's knockback, that's just step one.
I suggest you phone Ebay and insist on a refund---the product has been recalled!!!
Always be polite, but let them know that you will lodge a complaint with the Ombudsman.
I wish you the best.
lezned-toycollector
·11 months agoThat's very bad advice.
It was the actions of the person you are replying to which excluded their transaction from coverage under the MBG. Their own poor choices led them to the result of no refund. They were not forced to make those choices, and did so if their own free will. This will always be the outcome when someone decides to stray from the correct procedure and just do their own thing.
Telling people to contact eBay and pester them for a refund on an item that quite obviously isn't covered is extremely bad form. Likewise with the empty threat of involving the ombudsman.
You should actually be advising people to NOT clog up the process with pointless, illegitimate complaints.
sandypebbles
·11 months agoWhy would you give someone some mislead 'advice' ?
You don't follow the MBG, you are not covered
The Ombudsman is not going to do anything about dodgy sellers in China who sell stuff not fit for use in Australia, nor cover a buyer who chooses to buy a dangerous knock off from China in the first place and then complain it's dangeous
It was dangerous when they buyer made the choice to buy it
Before any recall
Or if a recall never happened
I suggest people not buy dangerous knock off in the first place
And to never buy electrical items from random dodgy sellers in China
lezned-toycollector
·1 year agoYou do understand that we're in Australia, right? That link you put up is for UK (haven't looked at it - just recognise a UK URL when I see it)
Has it been recalled in Australia?
2611geoff
OP1 year agoThanks for your reply.
40 Celsius in December, yup I do understand.
Ebay Australia, not the UK emailed me about the recall.
If the item has an electrical fault, I want to know about it.
Regards.
padi*0409
·1 year agoeBay have said the product MAY have been recalled, and have said to you to contact the seller (good luck with that if you dealt with a Chinese seller........)
They have also said to contact Paypal, so that is who you need to deal with.
Be aware that Paypal now requires you to pay for the return postage if you have to send the item back to China.
Is your item exactly the same as the one mentioned in the recall ?
2611geoff
OP1 year agoHi padi, thanks for your reply.
The item is the same model as the recalled one, Ebay put a stop on the seller's listing, and I am waiting for a reply from the seller.
Although made in China the item was purchased and shipped by an Australian seller.
Tomorrow I will phone PayPal and see what they have to say.
Best regards
rita8341
·11 months agoYes I have a Chinese seller however they are in Australia not in China. I received a message saying the product has been recalled and I have to return it to the seller. They have my product which I returned and they have my money. I have nothing. I have appealed the case because Ebay told me I was not getting a refund.
lezned-toycollector
·11 months agoIf they are located in Australia, how exactly do you know they are Chinese? Have you met them, or enquired about their lineage?
If they are registered in China, there's a 99.9999999999999% chance they're in China. What makes you think they are in Australia?