Product return
Summary: The discussion regarding a 'Product return' involves participants kakeremi, twyngwyn, *casey*, and others. The conversation appears to delve into the details of returning a product, likely discussing the process and any issues encountered. Although specifics of the dialogue, such as the nature of the product or specific return problems, are not visible, the interaction seems to involve seeking and providing information related to a return request. The exchange is active and involves multiple responses, indicating a dynamic discussion.
Hi guys basically I bought something which came not as described and I got a FedEx return label but yesterday when I went to FedEx they said they can't process returns and it was due yesterday and also ebay support isn't helpful with this matter so I don't know what to do at this stage.
Thanks
*casey*
·6 months agoI've received confirmation that a 12 digit item number is allowed to be posted and the item number has now been been restored to reply #3
*casey*
·6 months agoAttention kh_safal - Moderator
In regard to #3 which has been edited by you - Please advise if the rules have changed from:
"Posting the 12 - digit item number is a standard and permitted way to discuss .... etc
Identifying Listings Safely
You cannot name or directly identify a seller on the boards but you can post the item number.
Members can look up the number to see the listing and seller details"
twyngwyn
·6 months agoHave you opened an INAD claim?
*casey*
·6 months agoWhy on earth would you purchase from a seller with such bad feedback ?
Have you opened a return request > Item Not as Described under eBay's Money Back Guarantee
https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Did the seller send you a return label that can't be used ?
Do you see any option in the return case to ask eBay to step in ?
Why won't eBay support help you ?
In working hours ASAP, and using my previous link, click on Contact Us at the bottom of the page and you'll see the automated assistant on the right hand side of the page
Ask to speak to a supervisor. You'll need to do this quickly
kakeremi
OP6 months agoThey had like 98-99% feedback so i thought it would be fine also i opened a return request and they sent me a fedex label but when i went to fedex they said they can't process item returns for some reason and ebay support keeps giving me agents then the agents ghost me and I didn't see any option to ask ebay to step in
*casey*
·6 months ago"i opened a return request"
for an 'item not as described ' under eBay's Money Back Guarantee ?
You only get one chance at a return request
You'll need to persist with an eBay agent / supervisor or they'll close the case
What do you mean they 'ghost' you ?
You could also try contacting eBay through social media :
https://www.instagram.com/ebayforsellers/
You only have 30 days after delivery for a claim with Paypal too if an eBay claim isn't successful
A bank chargeback would be a last resort
kakeremi
OP6 months agoBasically I talk to ebay and they seem really helpful then they just stop talking to me for like hours
davewil1964
·6 months agoLike, maybe follow the procedures and you won't need to talk to eBay
sandypebbles
·6 months agoYou do not need to talk to eBay
You have been given factual advice by other members
You posted, asking for our help
We helped you by telling you the correct process, based on actual eBay policy
sandypebbles
·6 months agoYou need to open an item not as described dispute
How many negs did the seller have?
Did you read the negs from unhappy buyers?
98 or 99%? There is a big difference between the two and if they are a high volume seller, both are garbage
If you open the appropriate dispute and the seller wants it back, they need to provide you with a means of returning it to them
I too would like to know why the item number has been edited by a mod, since there has been nothing I have seen about no longer being able to post item numbers
Unless of course on the very very slim chance the scammer seller reported the number, claiming they were going g to fix the issue and asking for it to be removed?
twyngwyn
·6 months agoWhy is it INAD?
kakeremi
OP6 months agobasically they showed a really clean item but it came all chipped and dented and scratched then they claim it to be "b grade" and are saying it's fine to use completely ignoring what I said
twyngwyn
·6 months agoWhat is the item number?
kakeremi
OP6 months agothe item number is 317721997911