Purchased 2 x items, 1 refunded but the other not: Not as described. Options? | Buying

hasher2288 · 2025-07-03T12:14:54.670000Z

Hey guys,Purchased 2 items (same item but different colours) from 2 different seller stores but the business behind the store is the same.The pictures advertised the item was food safe and even had food using it and I used it but I had a hunch it wasn't food safe (smell, colour, texture etc).I messaged seller 1 and they said it's NOT food safe and im like **bleep**, thought so. Seller 1 and 2 from chat agreed to return, got the return label, both items were returned at the same time. But only seller 1 refunded the item literally 3 minutes after they received the package. Seller 2 has not, and I even messaged them, they are not responding.It's only been 2 days, but return process says I can escalate it after X date, but I can't find the button to escalate, will it appear when the refund time expired for the seller?Also, assumption, my guess they don't want to refund me because it's been used? Thought I should still be eligible since the item was not as described and they admitted it was not food safe

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Purchased 2 x items, 1 refunded but the other not: Not as described. Options? | Buying | eBay Australia