Recently receive negative feedback because buyer did not read my return policy. How do I solve this?
Summary: ccooperstore expressed concern over receiving negative feedback due to a buyer's misunderstanding of their return policy. padi*0409, sandypebbles, twyngwyn, and gutterpunkz05 participated in the discussion, presumably offering advice or solutions. domino-710 also joined the discussion, responding to sandypebbles, indicating an interactive conversation about strategies to address feedback issues related to return policies.
Hello everyone
Please help me out, I recently receive negative feedback because buyer failed to read the whole listings. I described the watch as brand new but require new battery. Sold as is no return or exchange. When I pointed out that watch need new battery buyer responded she put new battery. I sent her message again if she provide proof from the watchmaker that battery has been replaced and still not working, I'm happy to talk to ebay. No response from buyer but instead leaving negative feedback
I have reported to ebay but my experience being on ebay for 20+ years always the seller who will be disadvantage. Seller has no option to post negative feedback. This is the buyer' s tool to retaliate to seller
Appreciate any feedback and hopefully from ebay
Thank you
domino-710
·9 months agoHaving read through your ' policies ' I would be changing quite a bit to reflect the policies of the platform on which you are selling.
$12 covers postage & tracking.
For an item over $700 - as is one ring - stated ' shipping quoted is including insurance ' - $12 - where's the Registered - where's the Insurance. ??
As mentioned why not replace batteries - make sure the item actually works - then sell.
Neg warranted from where I sit.
sandypebbles
·9 months agodomino-710
·9 months agogutterpunkz05
·9 months agoYou have numerous watches listed as New With Box, which is then contradicted in the listing details as New Battery Required. If it is simply the battery, why don't you replace it before sale or at least provide a replacement battery. Rather than selling items you know are faulty, as New.
For mine, the Neg is deserved.
sandypebbles
·9 months agotwyngwyn
·9 months agoHas the buyer made a ‘claim’?
sandypebbles
·9 months agoCorrect, sellers have not been able to leave neg feedback for buyers since about 2008
As you have been on eBay for over 20 years, you would know that no returns etc is only for change of mind
No use in you talking to eBay, and I am not sure what you have reported the buyer for
eBay don't read here, and it is pretty much a given they will side with the buyer
But given the buyers comment in their feedback, why are they under the impression that
'no return or refunds applies even if item is obviously broken' ?
As said, you listed it as
New with box and papers: This item is brand new and has never been worn. It still has the original packaging
padi*0409
·9 months agoYou sold it as "new in box" so if it is faulty and the buyer opens a dispute through the MBG you will lose and if you want it returned you'll have to provide a return postage label.