Refund fromeBay not received - 10 Days late now | Buying

Refund fromeBay not received - 10 Days late now

HI there,

Does anyone have experience with following up eBay for a refund?

I have an email from them that's over 10 days old in whicg they say the refund is under review and a decision is due in 48 hours.

I incorrectly bought an item for $9,350.00 but stopped the transacction before the item was shipped. The seller was excellet and authorised the cancellation of the transaction.

I'm now out $9350.00 and still waiting for my refund.

How can I hurry eBay up to review and decide on the case?

Thanks for the help.

khaliln

360 View listings

Posted 3 years ago·Last reply 3 years ago

10 comments

countessalmirena

·3 years ago

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What was the item number?

I sincerely hope this was not a vehicle, and that you did not go through the so-called eBay Motors.

sandypebbles

·3 years ago

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My thoughts exactly! Surely, surely not???

countessalmirena

·3 years ago

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It just sounds so ominously possible. For the OP's sake, let it not be so.

countessalmirena

·3 years ago

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OP - if you thought you were purchasing a vehicle, and that "eBay Motors" was holding the money in escrow, and the seller TOLD you they were refunding you, and you were informed by an email purporting to be from eBay that you were being refunded - go immediately to your bank. (After hours now, though, so you'll need to phone the number on your credit card or bank statements to report a FRAUD.)

If my horrible suspicion is correct, it will almost certainly be too late to retrieve your funds but you should report it and try.

You should in that case also report it to ReportCyber (https://www.cyber.gov.au/acsc/report) - but enough of that. My suspicion may be ungrounded.

If you are being refunded re a genuine on-eBay transaction, open a fresh browser, type in https://www.ebay.com.au, and check your notifications. If you paid via PayPal, check your PayPal account. If you paid via credit card, check your credit card account.

Hopefully you did not make a bank transfer.

khaliln

OP3 years ago

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No.. It was a coffee machine

khaliln

OP3 years ago

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Item ID: 255616829009 - The seller managed to stop the shipping when the error was discovered.

domino-710

·3 years ago

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How on earth did you spend $9350 by mistake. ??

khaliln

OP3 years ago

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I was watching 2 coffee machines from same seller. Same Brand and almost identical models. Also same price. 1 was wider than the other. They sent me an offer on the wrong machine at around the same time that I made an offer on the right one. I accepted their offer thinking they made a counter offer on my offer. Long story. They fixed it from their end quickly. But eBay are still not refunding the money

repentatleisure1952

·3 years ago

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What does "fixed it from their end" mean? If the seller has correctly cancelled they would be refunding & not eBay.

padi*0409

·3 years ago

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If you've checked your funding source -eg, credit card bank account etc - then go to the link below and scroll to the bottom for the "contact us" option. As soon as you are able ask to speak to a supervisor.

https://www.ebay.com.au/help/selling/managing-returns-refunds/refunding-buyers?id=5182