I have recently had an interaction with ebay support staff that was very inconsistent and the operator interpretation seems to contradict consumer law. I recently refused delivery of an item due to it being waterlogged. After the usual issues with the vendor refusing to come collect the item and issue a refund I opened a case, the case was initially put on delay and after waiting the 5 days, I contacted ebay support for a resolution. The first operator agreed to process a refund, but could...

eBay staff type from pre-written scripts and you would need to ask eBay 'high ups' why they don't train their staff There are no warranties on eBay unless you buy from an authorised seller/re-seller If you refuse delivery, you are not covered by the eBay MBG And you certainly do not get to say the seller has to come to your home to collect the item (how could they if they refused delivery?) What kind of case did you open? You can't open not received when you refused to a...

Refused delivery policy not clear with ebay staff | Buying

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Refused delivery policy not clear with ebay staff | Buying | eBay Australia