eBay doesn’t care about the sale of counterfeit items on its platform. It’s evident the platform is overrun by the amount of fake products featuring in Google’s shopping PMax displays. Then again, aren’t those seller’s fees attractive, eh? 

I think all the talk of feedback % is, to a large extent, irrelevant.

ar-933046 is going to be like most new buyers and anything in the 90s is going to look okay at first glance.

And even at second glance, if they click on feedback, they are going to see a sea of positives at first.

I tried it and all of the last 3 sellers show that, with not a neg in sight at that stage.

They are all listed as ebay's most reputable sellers. Each has sold many thousands of items.

Even that big retail store, chemist warehouse only has a score of 98.7%

So we can talk of 99.5% till the cows come home, we are singing to the choir.

ar's issues are

she bought a fake product,

she expects ebay to do something about it,

she expects ebay to let her know what action they take.

Ar-933046, I'm sorry but you're going to lose in all 3 areas.

1. You bought in Oct 2024. You have 30 days after the arrival of a product in which to lodge an ebay claim for item not as described. You've missed that opportunity to get a refund.

Ebay is flooded with fake products. Ebay doesn't write the ads, it doesn't guarantee the products, it won't do anything unless it is legally forced to. This could amount to, for example, a company taking them to task or a government ruling on some product coming into effect.

The home of fake products is China but there's nothing to say you won't get a fake off an Australian seller either. If getting a genuine item matters to you, you will need to go to a licensed distributor or a proper shop.

2. Ebay probably won't do a thing about it. It's your word against the seller's. How would you even prove the item you say is fake is the one that the seller sent? I am not doubting you, but ebay would be in a position of not knowing for sure. I guess if you had certified papers to say the item was fake and you had the backing of the company,  then maybe the seller might wwithdraw that particular item but not all the 'similar' products.

3.  Ebay won't tell you what actions they take against another person or company. They claim privacy concerns. So you'll never get an answer on that one.

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It seems the product was a pharmacy type item. You'd probably be safe enough getting the genuine product from chemist warehouse online or else go into a shop.

Just be very wary of ebay with what you buy, do click in specifically to the neg feedback if you can, don't necessarily believe ebay's spiel about high volume sellers being 'reputable' and don't believe most warranties offered by sellers on ebay. 

CW wasn't the seller and although the seller the OP is complaining about does have negative feedback for selling fakes,

it wouldn't all have been there when the OP purchased.

But as already advised , I also recommend avoiding  buying products like this from random sellers on eBay

Best you read the buying basics

Avoid buying products like this from random sellers on eBay

And provide eBay with your proof

eBay is highly unlikely to do a thing based simply on your say so alone

And other members are not going to contact eBay on your behalf 

You are not addressing ebay here, and nobody here can d0 anything  about it.  Unless you have provided ebay with certified proof of fake item, they are not likely to take any action and in any event, ebay do not notify members of actions taken against other members.