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Reporting a Seller
Summary: En el hilo titulado "Reporting a Seller", varios participantes parecen haber estado involucrados en una discusión con múltiples respuestas, aunque el contenido de los mensajes no está disponible. A juzgar por el título, la discusión probablemente se centró en algún problema relacionado con un vendedor. A pesar de los numerosos participantes, como davidxlms, countessalmirena, y otros, los mensajes no contienen información de la conversación, por lo que no se pueden determinar los detalles o resultados del reporte.
Want to report a seller. The detail of the problem cannot be contained in the 1000 character limit. There is no chat contact or support phone number. So, I will attempt a limited report and see what happens.
kh-urvashi
·11 months agoDue to the age of this post, this thread has been locked. Feel free to start a new one.
northerngrasstree
·11 months agowhat a joke your report a seller page is not even working@!!!!
countessalmirena
·2 years agoI wouldn’t buy anything with cotton from China, at any rate. I don’t believe the so-called “we check the source / ethical practices” spiel that quite a few Australian importers have on their websites, either. I researched two of them and was not satisfied by the scope of their checking, which basically amounted to “our suppliers told us so” and “we were given a [strictly guided] tour of the workshop”.
Anywsy, that’s my soapbox for the day, unless something inflames my soul.
yes_i_want_it_please
·2 years agowhat about a seller who changes their price when you put it in the cart? I have queried the seller and they blame ebay fees. (we're talking a 100% price difference!). How do I report that to ebay?
countessalmirena
·2 years agoPerhaps you are looking at a listing with variations. Post the item number and we can look at it.
sugar249
·2 years agoA seller doesnt know you have added anything to the cart.
Until you commit to buy, a seller is entitled to increase or decrease a price.
springyzone
·2 years agoThat sounds very strange. I can't account for it. It would not be ebay fees showing separately.
It would not be the seller doing it either as when you place things in the cart, you have not bought them yet.
When you put something in the cart, that is the ebay system at work.
The question I would have for you is this: Did you notice the price difference immediately you placed it in the cart?
Or did you leave it in the cart a while then come back another time to look at it again and noticed the price had increased.
If the price changed immediately, that would be very strange. You could try buying it outright, without putting in the cart at all.
If the price difference showed some time later, maybe a few days later or whatever, then the item may have gone up in price in the meantime. As sugar said, sellers wouldn't know what is just in a cart & they are free to change prices as they wish. The Black Friday sales are pretty much over so you may have missed out on a markdown. Prices on lots of goods can change rapidly, not just on ebay.
It isn't worth reporting the seller for as whatever happened, it is not their fault.
yes_i_want_it_please
·2 years agoIt's actually as soon as you select the colour and/or size (it's a clothing item). I have been through every option of size and colour and NOTHING is the price that is on the front screen. it starts as $19.47 and when you select an option it comes up as $38.49 (and then discounts if you buy more than one). I get that if something comes in different lengths, sizes, fabrics or other options that you may pay more (that happens a lot), but to look at something for $19 and then make a selection and the price automatically doubles - it seems a bit off
sandypebbles
·2 years agoSo the price screams seller registered in China for a start
And as said, if there are different colours/styles/ etc with options to choose from from a drop down style menu/box then the prices will certainly change according to what is choosen
eBay allow variation style listings, so you cannot report that
As for 'starting at' do you mean an items says something like $11.00 - $34.00 (for an example only)
Where is the seller registered and what is their feedback as a seller like?
That is why other members asked for the item number, so we have a much better idea of what is going on
yes_i_want_it_please
·2 years agoI have included photos. It doesn't matter which option you choose, the price changes. This is NOT the advertised price.
I don't know where you see "So the price screams seller registered in China for a start", especially when the seller details tell me "Located in Wellington, NZ"
Have you gone to the item and tried to see what I am saying?
Are you able to help me with my original question as to how I query this practice with eBay?
twyngwyn
·2 years agoeBay item number:196083166376 (see last photo of listing)
sandypebbles
·2 years ago'odd' prices are one of the red flags for sellers registered in China
It does not tell you what town a seller is registered in, only the country
The item location is not the same thing as where is the seller registered
The item number given by twyn clearly shows the seller registered in China with awful feedback and variation listings (as has already been said originally)
Obviously the 'photos' are no longer there as they must have gone against forum rules
But I would'nt have checked those in any case as I would not want to support such a dodgy seller in the first place
And the link to Live Chat is the first reply to the original poster of this topic
There is no phone number or email address
imastawka
·2 years agodaydreams_12
·2 years agoWhat I looked at said seller in Melb as well. I wouldn't care if they were $1 with such a disgusting feedback. Am guessing we have the correct item.
yes_i_want_it_please
·2 years agoThank you, but that is not the item I was looking at and the one I was looking at does not have a price range in the listing - just one price.
I have followed your directions and mine is located in the Philippines, so I have learnt something new.
I would still like to know how we let eBay know what these sellers are doing. Surely they have some way of blocking them?
A couple of people have mentioned the cheap price. $19 is actually more than the same item was retailing for in Australian shops - they were sold out which is why I went online to look, so the price seemed reasonable to me.
Thank you for your input 🙂
countessalmirena
·2 years agoOP, the seller is registered in China. A simple click on the seller’s feedback shows that.
Furthermore, without even going into the listing, it’s clear that it is a listing with variations.
And… the price range is cheap - another indicator of rubbish quality churned out to lure Australian buyers.
Chinese eBay sellers are notorious for misusing the listing with variations format. This may be done by the seller setting one option that is the cheapest, then setting the stock quantity of that combination to 0.
But do you think that eBay will act on that? There are thousands of this type of listing on eBay. The very great majority are by Chinese eBay sellers. eBay Australia can’t sanction these sellers, and eBay.cn won’t. Only in the most egregious circumstances will action be taken against sellers registered in China.
You are wasting your time asking how to contact eBay about this, because eBay chat won’t do anything and they’ll just tell you to report the listing. Chances of any actions I g taken is zilch to nada. If you wish to continue nonetheless, at the bottom of the listing page (scroll riiiiiiight down), you’ll see a report button. Fill out along these lines and submit.
It might at any rate make you feel better.
twyngwyn
·2 years agosorry, countess....there is 1 listing: scroll to the last photo in listing.....
....but it DOES NOT match the item description, so should not be there.....just clickbait
yes_i_want_it_please
·2 years agothis is a different item and different seller, but thank you for the info re the report button.
Perhaps this is why eBay is my last resort online these days. I miss the old days of auctions and genuine sellers.
sandypebbles
·2 years agoWithout an item number we can only guess it was a listing variation/multi item listing
As said the seller has no idea you have put something in your cart
So the story the way you tell it is simply not possible
yes_i_want_it_please
·2 years agoperhaps my terminology was not quite correct. I should have said when i choose options
papermoon.lady
·3 years agoIf it is about an item, you can share the item number here (not the seller's ID), and we can possibly advise you what to do.
countessalmirena
·3 years agohttps://www.ebay.com.au/help/call_us?type=ContactUs (Live Chat)
… but if what you want to report doesn’t fit into 1000 words in the Report a Seller (other) field, you’re unlikely to get any satisfaction. eBay are only interested in reports about policy violations; if you have a long essay and grievance, eBay will not care.
Live Chat is staffed by CS reps who are low on the totem pole and read from scripts. They can help with straightforward issues. More complicated situations - ask for supervisor. For long tale that doesn’t really fit into complaint about eBay policy… paint a Michelangelo on the wind.