Return Case Opened 15 days ago - no response from Seller | Buying

goldenblack440 · 2025-07-17T09:02:42.891000Z

Hello -- About 15 days ago I opened a Case to return an item as its description was incorrect. The seller based in Victoria is one of the largest online sellers of automotive performance products in Australia. The description consisted entirely of one photo (the main photo and the same photo in the text below) and a few lines of text taken from the product's website which was general in nature and did not relate to this actual product. What was shown in the photo (again, taken from the product's website in the USA) was not what I received. What I received was far less substantial, with fewer parts. It was definitely not the product shown. I believe this was very misleading to customers, as I naturally assumed that I would get what I saw in the photos. Although the return was requested outside the Seller's Return window, I think I have within 60 days to open a case in this situation. I have not yet received any response from the seller. In eBay, I clicked on Status of your Return and got this message: You sent a return requestYour request was sent on 2 Jul. We'll email you when the seller responds to your return request. If you and your seller need more time to work things out, your request will stay open until 5 Aug. My question is, should I ask eBay to "Step in", which I'm not sure how to do yet. And what happens on 5th Aug if the seller has not responded? Shouldn't the seller or eBay have initiated a Return Label by now? As the days are ticking by and nothing seems to be happening. I have the item waiting to be sent back for a refund and if it's received by the seller after the 5 Aug, will the case automatically close? Thanks for any advice

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Return Case Opened 15 days ago - no response from Seller | Buying | eBay Australia