Return costs for INR (bed) | Buying

beemer555 · 2025-08-03T01:08:51.203000Z

Hi. I purchased a bed last Monday, wich was guaranteed to arrive by last Friday. I needed it for the weekend. When seller hadn't posted by mid week I checked in and they said they hadn't guaranteed anything (despite listing saying free post and 2-4 days arrival by 1 August). I requested cancellation, seller refused. I stated in covered by Buyer Protection but they said eBay won't help or refund. Sure enough bed didn't arrive so I filed INR yesterday and asked for refund. I had to go out and buy a bed here given I needed it urgently. Seller responded and said it will be sent next week?!?! I've again explained ebay will refund due to failure to meet delivery guarantee. I've asked him not to send given he hasn't sent yet, but yes being obstinate. I'm just worried about what happens if he does send the bed, which I have no use for now. What will ebay likely do re: return costs? I can't afford to pay postage to return a bed and feel like I shouldn't have to given the seller refused to cancel - but will ebay force me to in order to get a refund? I've tried to contact ebay via chat but the chat on the website just keeps saying 'encountered a problem' and won't connect to an agent. I've tried Facebook chat but got no reply. Email also gets no reply. And the INR says they won't step in for another 3 days. I'd just like them to tell the seller if he insists on still sending the bed, I'll be refunded and he'll have to pay return costs. Help appreciated!

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