Return Postage Costs
eturned and item and had it refunded so eBay has closed the issue
However it cost me money to refund the item which wasnt covered
What to do as eBay doesnt seem to have any way to deal with this and the seller has gone difficult
If I cant find a way to sort this out ill just ditch eBay for good - its fine when things go well but any difficulties, its a bit of a blank wall
6 comments
bobmalahay
·2 years agoThere was no mention of return post in my case from the seller apart from going to my post office for a label at my cost ?
sandypebbles
·2 years agoWhat was the reason for the return?
If it was change of mind, and the seller agreed to the return in the first place, then yes, you pay the return postage (as you should do for change of mind)
If the item was not as described and you open a not as described dispute, the seller does not get a say if they want the item back, the seller has to issue a return postage label, not 'you go to the post office and pay'
Other members can't really help with so little information
You would be better off starting your own new topic giving the actual details (without naming the seller) rather than tack this on to a comment from 9 months ago
Although 2 of the last 3 sellers who left you feedback are in China so could'nt issue you a label for Australia
Nor could the one in The UK you were screaming at (who with feedback of 96% would have been best to hit the back button as fast as possible in any case)
jellybirddesigns
·3 years agoSounds like you haven't read up on the buyers guide of what to do when things go wrong.
Ebay is very black and white. If you change your mind about an item, then you are responsible for the postage back to the seller - and you need to have opened a "change of mind case". If the item is defection, wrong or broken, then you need to have opened the relevant dispute and the seller would have been obliged to send you a shipping label (assuming they want it back and assuming they are registered in Australia).
You need to give us some further info as to what exactly happened.
sugar249
·3 years agodid you wait for the seller to send you a return postage lable, or did you just return it, in which case you have missed out. Read up how the returns process works.
PS. Don't slam the door on the way out
gutterpunkz05
·3 years agoIf it was a change of mind return, you are responsible for all shipping costs (both ways)
sandypebbles
·3 years agoBuyers have all the power and are given all the tools to deal with any issues
But you need to use them
What was the reason for the return?
Did the seller agree?
Did you follow the correct process or just do your own thing?
Was it a change of mind return? (if so, does the seller accept change of mind returns? )
Was the item not as described?
Is the seller registered in Australia?
How has the seller 'gone difficult' ?