LOL - not in the 10 years I knew him.

@ricric6236 wrote:

Hello springyzone, 
in fact, I had to admit that the measurements given at Ebay were right. Still the item remains an expensive toy, meaning it is of no real use and very expensive at that. 
How would I go about getting Ebay to get involved, as the return address is in Lithuania, even more expensive to ship than the toy itself?

Hang on so the dimensions are correct,  and your opinion is that it is an expensive toy.

Thats no justification for a return,  just because you didnt read the ad in the first place.  Last I checked there was no option for returns because the buyer didnt read the ad.   

There is nothing for Ebay to get involved with, in fact I hope the ones that read here see your admission and cancel your claim.  

ricric6236,

If the dimensions were correct, then your reason for returning aren’t based on INAD / SNAD (item not as described / significantly not as described). It’s thus a COM (change of mind) request, and yes - in those cases, you as the buyer would be responsible for return postage. That’s in eBay’s MBG’s terms and conditions.

That’s one major reason for not buying from a seller registered in another country. Overseas postage (tracked) would be prohibitively more expensive than the item in many cases!

You’d be best off selling the item (possibly on Facebook Marketplace? Or in a car boot sale?) to recoup some of your money. 

@sugar249 wrote:

But Ebay gives the buyers tools to use to determine if they are buying from a reasonable seller.  It's called feedback.   But sadly buyers such as the OP either don't bother to look at the feedback, or just totally ignore it.

If feedback is a tool that is provided by ebay & ebay expects that buyers can act on it and if buyers were to be deemed negligent if they didn't, then ebay could  be seen as negligent as they could quite easily act on it too.

I must admit I am no tech guru but if people here consider eg 99.5% & above to be the acceptable standard, then I can't see why it would be hard (only once a seller reached a certain number of sales eg over 100) to implement a program where any seller who fell below eg 96% could face stiff consequences, maybe double fees. That would allow for quite a bit of leeway. 

And maybe kicked off altogether for a time if they fell below 80%.

And although I am a buyer, I also think it would be fair to at the very least temporarily ban buyers who received over a certain number of unpaid item claims in a certain time frame. Just expecting sellers to block isn't enough in my opinion, but I suspect both these scenarios will never happen as ebay is all about the money.

They know very well that some buyers never claim for small purchases not received or items not as described. They know some sellers never claim back fees for small unpaid items, so for them it is worth the risk of having 'iffy' buyers & sellers on ebay. Anyway, I guess I am cynical but that's how I see it.

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Now ricric, if the item is exactly the size in the ad, then, as other have said, you don't have a leg to stand on.  I don't know on what basis you could expect ebay to be involved.

I do understand that you are disappointed as you received an item much smaller than you had in your mind's eye.

Here's what I do when I am ordering something. And I am not being sarcastic here, I actually do this. Say I am ordering a photobook, I will measure & cut out paper to the size of the different dimensions offered so I have 'visual'.

At the very least, I have a ruler handy so I can better imagine an item.

I've seen numerous people who have ordered things and been very disappointed when those things are smaller than they expected. Ideally, a seller should have something in a background shot to show perspective, but sometimes they don't. So you really need to pay attention to dimensions in ads.

Depending on the terms of the ad, you may or may not be eligible for a change of mind return (it is not a given) but I think you are right in that return postage costs make that not a very viable option. As countess says, maybe find another way to recoup some of your losses. Marketplace may be one option but also look for special interest groups for whatever you bought, there may be a buy and sell group for it on facebook.

Please, where do I open an item not as described dispute?
I wrote to the seller. I also opened a return, and that was excepted. But the address, as I mentioned, is in Lithuania. I have not as yet heard from the seller.