Returned Item
I have returned an item for refund and have been asked to close case before refund can be issued.
I cannot find any refference to Resolution Centre or close case link in ebay.
Not sure what my next steps should be,
9 comments
I have returned an item for refund and have been asked to close case before refund can be issued.
I cannot find any refference to Resolution Centre or close case link in ebay.
Not sure what my next steps should be,
stevecoles
OP3 years agoThanks for the responses people, issue has been resloved with all parties happy.
springyzone
·3 years agoYou've seen all the warnings in this thread.
Have a think about it.
The seller issued a return label, so they now have the goods AND your money.
The issue hasn't been settled until you get your money back. So don't close the case, ever, with any seller, before everything has been finalised, and that doesn't matter how 'nice' they may seem in messages.
papermoon.lady
·3 years agoAs already said in this thread and in many other threads on this board, do NOT close the case under any circumstances. The seller knows closed cases cannot be reopened, and if you close the case he or she will just ignore you.
Don't do it. Don't even think about doing it. Not even remotely.
countessalmirena
·3 years agoDON’T DON’T DON’T under any circumstances close the case!
I hope that you returned the item with the seller having paid for the return postage (either with a postage label or through some other means).
It is a CAUL that a buyer needs to close a case in order for the seller to refund. (CAUL = complete and utter lie.)
sandypebbles
·3 years agoDo not close the case
There is nothing stopping them refunding you now, other than they don't want to
If the seller does not refund you, escalate the case (get eBay to step in)
The seller wants you to close the case because they know you cannot reopen one once you do
Is this the seller with the rubbish feedback (all the negs for not sending things, sending broken things and threatening to blackmail a buyer?
stevecoles
OP3 years agoSeller has 99% positiuve feedback, so far comunications have been excellent.
They were very quick to respond with postage docket for return of item, and have received part.
I'm still in email contact and will await reply.
Thanks
domino-710
·3 years agoDO NOT CLOSE THE CASE UNTIL YOU HAVE THE REFUND.
Not shouting. lol
sandypebbles
·3 years agoThe fact they have asked you to 'close the case before a refund can be issued' rings alarms bells
Up to you, but the fact they have asked you to do it is a big, red flag
imastawka
·3 years ago