Returning an item after 90 days for a refund | Buying

jlseamo · 2024-10-24T10:38:18.682000Z

Purchased a Solar Blanket on the 21st Sept and it was delivered on the 25th Sept 2024.I became faulty on the 29th Sept 2024Only 30 days replacement, but this has 2 years warranty.I have been communicating since the 29th Sept 2024. We agreed to send it back through Pack and Send at cost, but the seller has not been forthcoming with all the detail that Pack and Send require. 1. No name of address 2. No phone number (gave an incorrect one as I tried to ring them) 3. no email address.They have also been very lax in replying promptly to communicationI have been onto Ebay - Paypal - Bank. Appears no one can helpThis has dragged on for 25 days and I fear that the seller is just delaying the process.Last night correspondence received. Because its been 90 days they want me to pay not only $67 for return, but another $150 because it has been 90 days.I messaged them saying I was willing to pay the $67 but not the $150 as the 90 days is not yet passed.Got an email tonight saying quote "Hi since your order has exceeded 90 days,eBay doesn't allow us to issue the refund.And we only offer 60 days free turn replacement.Best regards "I was talking to Prateek at ebay tonight and stated what I was doing $67 for agreed return and just a refund. No mention that ebay does not allow them to issue a refund after 90 days.Can someone please help as this is ridiculous. $600 item with 2 years warranty

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Returning an item after 90 days for a refund | Buying | eBay Australia