Returns problem (buyer)
Hi. I purchased an item. Not correct. Opened a return. Seller accepted. I printed postage labels. I wrapped item and posted it. Now, days later, I’m being sent emails saying that i need to post the item asap. I cannot find anywhere to inform that item is in the post. What do i do?
18 comments
countessalmirena
·3 years agoYes, Murgatroyd!
imastawka
·3 years agoThat's not going away now, is it?
cam-2793
·3 years agoAnother Murgatroyd moment? I'm just glad everything was sorted!
aussie6885
OP3 years agoHi all. Thanks for your replies. All helpful.
Someone from ebay saw this thread and contacted me. He could see the tracking and its arrival back to the seller. He has updated the system and has organised a refund.
Don’t worry, i didn’t give out any personal info 😇
all fixed now.
sandypebbles
·3 years agoI'm glad you did'nt give info
You are one in a million for sure, since eBay staff don't read the member to member forum, and never contact members based on their posts here
Maybe there's a first time for everything but
Like I said, one in a million
aussie6885
OP3 years agoHe didn’t ask for any. And my item return has been updated
padi*0409
·3 years agoThat might be changing Sandy, I had a CS rep contact me after I posted here about Saved Searches 3 weeks or so ago, and they actioned the problem.
I gave members a screen-shot of their response. If that's going to be an ongoing situation, then I for one would welcome it.
Edit. Ya beat me to it SnD, yes it was me.
twyngwyn
·3 years agomaybe we could start a perpetual thread to tempt them 😎
padi*0409
·3 years ago..........or a whip-around from the regulars to reward them............😎
*sons_n_daughters*
·3 years agoI'll supply the Tim Tams. No one can resist those......
I just saw your post Padi, that you left the exact same time as mine. I was pretty sure it was a regular (not 100%), but did a search anyway, even though I really didn't want to. It got the better of me. I did find another member who posted in this forum, that ebay had contacted them after posting on the forums. It was that person who bought the microwave that became faulty after purchase, and they paid the return postage for it.
https://community.ebay.com.au/t5/Buying/microwave-not-replaced/m-p/2523796
The original post on the "buying on ebay" forum.
https://community.ebay.com.au/t5/Buying-on-eBay/Faulty-item-no-communication-follow-up-from-seller/qaq-p/2517484
*sons_n_daughters*
·3 years agoDidn't someone recently say that ebay had got in contact with them over a post here? I'm pretty sure it was one of the regulars and everyone was stunned. So maybe instead of "ebay staff don't read the member to member forums", you need to change it to "ebay don't usually read the member to member forums". I could probably try and find the thread, but I'm too tired to worry about it today.
I guess it's possible they do read here, they just choose not to respond. Which is a shame really. Nearly every other company in the world that has a help forum, it's answered by employees, which is why it's easily assumed by people coming in here with a question, that ebay is going to reply. There is nothing on the main page to say it's run by other members, not ebay (and it damned well should say that!)
sandypebbles
·3 years agoWell I'll be a monkey's uncle (aunt)
Indeed it is a shame it is so very, very, very rare they choose to offer advice/help
*sons_n_daughters*
·3 years agoSo many more could be helped, with issues we can't help with, even if they did contact them privately.
cam-2793
·3 years agoIf the label came from eBay it should upload tracking automatically, however if seller emailed a label to you then you may need to add it manually!
From eBay help pages:
Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process.
If you use an eBay return label, you don't need to do this – tracking details are uploaded automatically.
If you didn't use an eBay return label, here's how to add tracking information to your return:
Go to your Purchase history and find the item in Returns and cancelled orders.
Select View return details.
Select Mark as sent.
Select the carrier from the drop-down list, then enter the tracking number
If that doesn't work then you might need to try eBay chat and see if they can add the tracking number for you?
aussie6885
OP3 years agoThanks for that. I did use the ebay return label.
it hasnt updated.
there is no “mark as sent” button….i am using mobile version
cam-2793
·3 years agoSometimes there are issues with mobile/ app versions. Would it be possible to try on a desktop or through a browser ( set to desktop mode) on your mobile? Preferably an actual desktop.
If not, then eBay chat might be your best bet
gutterpunkz05
·3 years agoDid you lodge the item over the counter or drop it in a roadside post box, if the later then it is possible the item won't be scanned until delivery.
cam-2793
·3 years agoOoh, that reminds me of someone a few months ago- the return label was for hubbed and they dropped it in an Australia Post Box!
So, Aussie- does they return request have a tracking number listed and that number hasn't updated?
Or is there no tracking number on the return?
Sometimes tracking numbers can take up to 48hrs to update after a scan and as gutterpunkz said sometimes they don't get scanned.
Did you submit the parcel to the carrier listed on the return label - eBay don't always use Australia Post