Seller didn’t follow through with promised replacement

I received a faulty item from a seller and eBay encouraged me to sort out the issue with the seller. The seller promised a replacement item then ghosted me once the 30 day return window was up (and did not supply a replacement). Is there anything I can do? I lodged a complaint through PayPal but they also said that as 30 days had passed they would not do anything.

frogs8gail

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Posted 11 months ago·Last reply 11 months ago

4 comments

sandypebbles

·11 months ago

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EBay suggest buyers try to work it out with the seller

ebay also give you the tools to get your money back, rather than play games with dodgy sellers, so there was nothing to stop you from doing that after a week or so, rather than wait until it was too late to do anything

And the time limit with PayPal a dispute is 180 days, not 30

ebay is 30 days

Best thing to do is read up on the buying basics and open a dispute before it is too late to do so

repentatleisure1952

·11 months ago

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https://www.paypal.com/us/cshelp/article/dispute-filing-timeframes-help1173

paper-jack

·11 months ago

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thought it could be useful to quote Paypal's current info:

Dispute filing timeframes

You can file a dispute for any of the following reasons:

Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).
Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
Issues with the seller (a seller is not cooperating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
Billing errors or issues with automatic payments (you've been charged more than once).

Timeframes for filing a dispute:

Item Not Received: Dispute must be opened within 180 days of the date you sent the payment to the seller.
Significantly Not as Described: Dispute must be opened within 30 days of the date of delivery or fulfillment (as applicable) of an order or within 180 days of the date you sent the payment to the seller, whichever is sooner.
Unauthorized transactions: If your PayPal account statement shows transfers that you did not make, you should tell us at once.
Other Errors (not including Unauthorized transactions): Notify us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

You can read more about our various policies in the PayPal User Agreement.

repentatleisure1952

·11 months ago

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Thank you. The link I provided has the same information.