Seller is refusing to refund full amount paid
The Seller is refusing to refund the full amount paid as he claims the shipment
was not returned in the original condition..
This Shipment was sent back in the SAME condition it was received IF it was
damaged in Transit by AUSTRALIA POST why am I being held responsible and
being made to lose half of my money?
9 comments
*casey*
·1 year agoWas it a "change of mind" return or a "not as described" return ?
What is the item number ? Don't post the seller's name.
myt6784
OP1 year agoThe item concerned was advertised as GENUINE on receipt of goods it was not
hence the “return “ and request for a refund which I was advised by eBay was 1/2
the amount paid apparently the “SELLER “ is deducting 1/2 the amount because the shipment
was received in “ damaged “ condition I have told eBay surely this is down to
the AUSTRALIA POST HANDLING it is not my responsibility.. since then no further
correspondence.. should I contact eBay again as it looks like they have washed their hands
of this complaint.
davewil1964
·1 year agoIt is the responsibility of the sender, which is you in this case, to ensure items are packaged in accordance with AP standards.
If it was damaged in transit by AP, de facto it wasn't adequately packaged.
lezned-toycollector
·1 year agoFor any item returned damaged, the seller is permitted to deduct up to 50% of the purchase price to compensate their loss.
FYI... almost all items which are damaged by Australia Post are deemed by them to be inadequately packaged, in which case the seller may deduct up to 50% of the purchase price from the refund.
Just as the seller is responsible for any damage in transit on its way to you, you are responsible for any damage in transit on its way back.
*casey*
·1 year ago"The item concerned was advertised as GENUINE on receipt of goods it was not"
So out of curiosity, did you open an "item not as described" case through eBay's Money Back Guarantee ?
It sounds as if you did but just checking.
Or did you just ask to return the item ?
What is the item number ? Don't give the seller's name.
*casey*
·1 year ago"The item concerned was advertised as GENUINE on receipt of goods it was not"
And I'm wondering if it was a seller of fake perfume
*casey*
·1 year agoDo you have proof the item is counterfeit ?
Is it mentioned in your messages or in the 'item not as described' case , if you opened one ?
Counterfeit items are on the Australia Post prohibited list.
Has the seller given you any proof of damage ?
domino-710
·1 year agoHave you actually opened - a not as described case - if not do so if you are within the 30 limit - immediately.
The seller cannot prove it did not arrive back in the same condition it was received by the buyer.
padi*0409
·1 year agoIf you didn't open a dispute through eBay's Money Back Guarantee then that is probably why.