Seller not providing return label or shipping | Buying

mojorising44 · 2026-04-02T17:37:54.449000Z

I have purchased a scooter from an eBay seller. It has a defective battery and only goes about 1km before it runs out.The item was sent from a warehouse in Sydney Australia.I am on the Gold Coast Australia.I have started a return. The seller first provided me with a return address in China and no return label.I said I need a return address in Australia. They then gave me a return address in Australia but no return label.The dimensions of the box are 28kg 119cm x 20cm x 58cmIt is too large send by Australia PostI asked them to organise a return using the courier they used to deliver. They said they cannot do that and asked me to organise the return and provided a list of couriers.I have phoned them all and none of them do pickup at my location and none of them have a drop off location within 100kmWhose ultimate responsibility is it to organise the return shipping of a return?I thought the seller had to either provide a label or organise shipping.

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Seller not providing return label or shipping | Buying | eBay Australia