seller not refunding an item they couldn't supply | Buying

rnzaf · 2024-01-03T02:11:39.185000Z

I recently purchased an item off what appears to be a seller in NSW,after a few days I received a message stating their carrier (lists both Australia Post and an unnamed courier service) will not deliver to my Sunshine Coast address .this is on the coastal strip by the way not out Woopwoop.all I'm getting in response to my messages is the occasional reply stating they haven't heard back from me and are waiting for my response to their offer of a refund. what shall I do ? open a case for an item not received ? as I feel there isn't a portal for this kind of issue, it hasn't happened to me before. Many thanks

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seller not refunding an item they couldn't supply | Buying | eBay Australia