Seller not responding to message about faulty item
I purchased a video game console almost two weeks ago that had a faulty link cable port (plastic keeping the pins in place was cracked). I was not able to test that it would work correctly until another order arrived a few days ago. As expected, it didn't work and the plastic ended up falling right out.
I've messaged the seller a few days ago about a potential repair; they have been active but haven't responded. Do I wait longer, or would I be in the right to just open a refund request? Or am I out of luck?
6 comments
*sons_n_daughters*
·3 years agoFurther to what Sugar said, don't accept the offer of a new one being sent. It's refund or nothing. Most of the time when a seller promises to send a new one, they don't. They know it's enough time for a dispute to time out.
sugar249
·3 years agoAs above, but also if the seller says they will refund or send a new one if you close the case.
Do not close the case.
countessalmirena
·3 years agoAs sandypebbles and domino say, DO NOT WAIT.
You have 30 days after receiving an item that is SNAD/INAD (significantly not as described / item not as described) to open a claim.
Read all of the timeframe information in the eBay Money Back Guarantee help page. Don’t expect a nanosecond of leeway in these timeframes.
domino-710
·3 years agoImmediately do as Sandy suggests - open an - item not as described case - don't bother with the seller - you'll just be strung along.
Read & follow all the case requires to be refunded for a faulty item.
domino-710
·3 years agoOh - & if required to return the item for a refund - use the labels eBay provide - do NOT do it your way - do it their way.
That way you have proof of return.
sandypebbles
·3 years agoNo. you don't wait
Open an item not as described dispute and follow through with it