Seller refused to cancel order | Buying

amgdr1ver · 2025-04-23T06:01:08.161000Z

Hey everyone, I purchased a model car that was listed as a pre-sale, and the listing mentions it'll be shipped within 40 days of purchase. I then saw another listing (selling the same model car) where that seller had listed the date and said the item will be available in late October 2025. I contacted the seller to cancel as I didn't realise these wouldn't ship till October, and he confirmed he won't have this in hand till October 2025, and said he will get a refund from Mattel (the company that sold the model car) and then cancel the order. He contacted me a couple of days ago and said he's gotten the refund from Mattel, and that he will cancel the order. However, this morning, I got an automated email from Ebay saying 'the seller has refused to cancel your order'. I tried contacting the seller, but he's not responding to me and seems to have blocked me. Now, I'm not sure if I'll actually receive the item I purchased (as he says he's cancelled it from Mattel), or if I will get a refund. I know it was stupid of me to buy something without checking the dates first, but do I have any recourse? The listing number is 396476395952. Thanks

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Seller refused to cancel order | Buying | eBay Australia