Seller sent item with tracking but i didnt recieve the package, someone else did
I bought an item. Seller sent it with a tracking number via fedex.
Item was delivered..but not to me. Fedex claims i cannot open a dispute with them only the seller can.
I opened an item not recieved case and also contacted the seller who said i needed to talk to ebay.
Ebay closed the case because the seller uploaded a tracking number. So im out of pocket 700 bucks . But i never got the package. Help pls
3 comments
*casey*
·1 year agoYou'll need to prove that it wasn't delivered to you so first of all, I recommend you request an "Obtain Proof of Delivery" from Fedex
https://www.fedex.com/en-au/tracking.html
beerandpizzaplz
·1 year agoHas it been less than 30 days since the case was closed? If so you can lodge an appeal: https://www.ebay.com.au/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id=4039&srsltid=AfmBOoqIqx3ZL3RvRDd6boXrxZVTS4r5wMVpyuZ1rCklf6otMwr89Ey4
eskays15
·1 year agoDoes the tracking show that it was delivered to a different address than what your ebay listed address is ?
If so, then it should be pretty easy to prove you did not receive it