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Seller wont honour the sale as final price was too low, what are my options after being #$#$ around.
Summary: The discussion centers on a dispute where cba_sales is frustrated because a seller refuses to honor a sale due to the final price being too low. The thread includes responses from various participants, including davewil1964, sugar249, and springyzone, who likely shared their experiences or suggestions. twyngwyn and repentatleisure1952 also contribute, potentially offering solutions or empathizing with the situation. The conversation highlights issues of fair business practices and consumer rights.
From the below messages - The seller has 2 other identical listings for the same item and just wont send it as they have listed the auction startign price $100 more than what I paid, I explained that I would be buying 10 x as much from them and that I had already made 3 purchases recently, but they wont play ball.
Ben a long time ebayer ad If I leave it after 30 days I cant claim money back as they are a huge ebay company 20K sold and I am one customer. Its really frustrating to be amicable and they dont care if I leave negs for 4 items, and just keep giving poor excesuses as shown below, I am bout to open a " Your item has not been delived, and was wondering if I select the (I still want my item) will this help to push back the date of not received from 30 days, thanks in advance, message below are most recent to oldest FYI,
23.8.24 - Seller - Sorry for the inconvenience, We have just confirmed this problem with the logistics company. They lost your package. I can apply to my superiors to resend you one, but this product is out of stock now. It will arrive in about a month. Are you willing to wait? I will arrange to resend it to you as soon as it arrives. Or a full refund is also OK. What do you think? I look forward to your friendly reply. Sorry again for everything that happened.
20.8.24 - Seller - Thank you for your patience, your package has been shipped. The tracking number is：46VZ00181934 Incorrent Tracking Number Again
16.8.24 - Seller - The new package may be sent out next week and is expected to arrive in 2-8 working days.
15.8.24 - Seller - We are very sorry to hear that you were unable to successfully receive the package. It's possible that when we handed it over to the carrier, the label was attached incorrectly or scanned incorrectly. We will resend a new package to you as soon as possible.
15.8.24 - Buyer- Hello, AU Post have confirmed that the address provided with your tracking number is incorrect as can be seen from tracking information, can you please provide a suitable solution to resolve, Incorrent Tracking Number ProvidedSales Date 10.8.24
sugar249
·1 year agoWhat I don't understand is, you claim to be a long time Ebayér, yet you buy from people with Feedback in the toilet, than threaten to leave, don't leave, but read the feedback and be prepared for the consequences if you don't.
repentatleisure1952
·1 year agoSpecsavers for me.
Where did the OP "threaten to leave"?
I agree that the seller's feedback is less than stellar.
domino-710
·1 year agoThey didn't - the only time ' leave ' was mentioned - was the 30 day limit.
Comprehension - well - we know.
And the acute on Ebayer - rather posh. LOL
repentatleisure1952
·1 year agoThanks I was aware of that.
Don't know about "'comprehension " but any opportunity for a barb at an OP as usual....
cba_sales
OP1 year agoThanks to you all for responding, really appreciate the feedback, its great to get good advice, as you mention, I did open a case and within 10 minutes refund issued. Perhaps should have looked at the feedback as it was similar, the truth has a certain ring to it, they dont want to sell under cost, and they have stopped their listing starting price from the low no bid zone, oh and I dropped their rating from 99,1 to 99.0%, the colective is greater than the individual, peace,
twyngwyn
·1 year agoSeller is registered in China....why am I not surprised?
springyzone
·1 year agoFantastic news!
Once you called their bluff, they obviously knew they couldn't keep delaying you.
I don't believe the seller's feedback was so low that you could have predicted the problem. They were at 99.1 % and advertised as a top rated seller. The main problem they have seems to be sending out faulty products. And even if you read the neg and neutral feedback, a couple of the neutrals should (in my opinion) have been positives.
I think the lesson though is that when sellers try delaying tactics, it is best to open an official claim asap as they can try to mess you around but once it is with ebay, they pretty much have to refund.
springyzone
·1 year agoSeriously, they are giving you the run around.
I don't think this seller is being honest with you. First you get 2 wrong scans and then the logistics company say they lost the parcel? Too much going on.
I'd play their game right back with a 'friendly' reply, just saying thank you, I have read your message and I do not want to wait. I have decided I would like the full refund immediately.
Then watch. Any seller should be able to make the refund on the spot.
You say they are a big retailer so there should be daily monitoring of ebay. If you do not have the refund within 24 hours, go straight into an ebay claim. whatever you do though, make sure you open the ebay claim before the 30 days pass.
sugar249
·1 year agoOpen a item not received case, dont play their game to let the 30 days pass. Who cares how much they have sold or how desperate you may be for the item. They are playting games, you will be the victim.
davewil1964
·1 year agoIt will arrive in about a month. Are you willing to wait? I will arrange to resend it to you as soon as it arrives. Or a full refund is also OK.
Don't wait - that would put you out of eBay's MBG timeframe.
Take the refund.
davewil1964
·1 year agoAs soon as the last estimated delivery date has passed open a case for Item Not Received. It seems the seller is trying to play you, Be aware that the seller HAS uploaded tracking. What are the specific issues the seller has identified? Is there a problem with your address? As in, does AP recognise it? It's easy enough to check.
You will get your money back if you open a valid case and then can buy from a seller with ethics.