Sellers misleading listing
The seller as do a number of sellers listings are misleading. I made a purchase that were suppose to be polystyrene cups only to find that what I received were single wall paper cups. It is annoying that EBAY doesn't have a complaint handling section. You can not send an email directly to EBay or make a phone call. I have now referred this to the Department of Consumer Affairs in Western Australia. I am hoping that action can be taken against Ebay and the Seller.
18 comments
imastawka
·3 years agoCan you give us an item number please - on right hand side of listing ½ way down.
l_davey
OP3 years agoThe eBay item number is 113691288642. The seller has now revised his listing to take out the word polystyrene
imastawka
·3 years agoSorry, but the only revisions I see are for BIN prices, not description/title.
domino-710
·3 years agoThe title nor the description contains - polystyrene
sugar249
·3 years ago27th august had a title change, may have only being in the title
imastawka
·3 years agoApologies. Brain drain. I missed that one.
sugar249
·3 years agoWe are all allowed one each year, I think I have used mine for the next 50 years
springyzone
·3 years agoThat may be so, but if you open a claim, I am pretty sure it will be based on the listing as it was when you bought, not any revised, present day listing.
sugar249
·3 years agoThats correct its based on the listing at the time.
But really sounds like a mountain out of a mole hill from the OP, sounds like they just want something for nothing.
gutterpunkz05
·3 years agoYou have to look past the headings, which are made up of key words. IE: paper polystyrene coffee cups.
Now they can't be both and when you go to specifications/description it likely states, material paper, or something similar.
springyzone
·3 years agoIf your purchase was meant to be polystyrene cups and you were sent paper cups, then that means you did not get what was advertised. That's plain & simple.
What you need to do is open an 'item not as described' or 'item does not match the description' claim in ebay.
I am not sure exactly what the wording will be in their drop down menu, but something to that effect in any case.
You don't need to go to consumer affairs, you don't even need to contact the seller, just open a claim.
You should get a refund. Follow through with your claim. The seller will also have to issue you with a label for return postage if he wants the item back.
The fact that those sorts of cups are now banned in WA should not & probably would not come up in the claim. It is a buyer's responsibility to make sure their purchases don't break any local laws or regulations & if you had an item that was seized by customs or Auspost, then that would be on you.
You would not be able to claim on ebay for it.
But that's not what happened. You didn't get the item you paid for, clear and simple. I don't think it is a case of the seller just sending a substitute because of any law and in any case, if he wanted to do that, he would need to contact you to ask if you were happy with that or would prefer a refund.
So just open an item not described claim-item ordered does not match the ad description.
And follow up later with factual feedback. Don't mention opening a claim-just say the cups you were sent did not match the description in the ad, very misleading.
sandypebbles
·3 years agoCorrect, the call center closed over three and a half years ago and the emails are bot automated
eBay Help is at the top of every page for 'live chat'
Doubtful consumer affairs will take action against eBay when it clearly states on every listing the seller is fully responsible for said listing
eBay do not vet listings
You don't mention opening an item not as described dispute
Did you, and di you follow through with it?
You have not left neg feedback for the seller either
Both the above of which is how you 'complain'
padi*0409
·3 years agoeBay DOES have a complaint process, see the link below. And if you go to the "eBay help" button at the top of the page you can contact them there.
Emailing them is useless - it's completely bot driven.
https://pages.ebay.com.au/ebay-money-back-guarantee/
Edit. Snap Sandy.
imastawka
·3 years agoPadi, you'd know....aren't polystyrene cups banned in WA?
padi*0409
·3 years agoCan't help you there Stawks - I never use them.............
imastawka
·3 years agoSheesh Padi, I thought you'd be up to date with the 'plastics/one use only/polystyrene laws' in WA.
That's ok - I'll look it up.................
Seems they will be tomorrow -in WA
BANNED FROM 1 SEPTEMBER 2023
The ban applies to expanded polystyrene (EPS) cups of any shape.
Banned Items | WA Plastics Ban (plasticsbanwa.com.au)
.
domino-710
·3 years agoI thought they already were.
WA.
The Stage 1 regulations came into effect on 1 January 2022, phasing out disposable unlidded bowls and takeaway food containers, cups, plates, cutlery, stirrers, straws, expanded polystyrene food containers, thick plastic bags and helium balloon releases. Stage 1 was fully implemented on 1 October 2022.
imastawka
·3 years agoYes, I read that - confusing.
But it seems that's why the OP didn't get polystyrene cups.