Sellers who say item sent, when 10 days later clearly hasn't been (and asked to be patient!!)
Summary: La discusión gira en torno a vendedores que afirman haber enviado un artículo cuando, después de diez días, claramente no lo han hecho, pidiendo paciencia a los compradores. 5kazam inicia el tema expresando frustración por esta experiencia. davewil1964 y otros participantes comparten sus propias experiencias similares, discutiendo qué medidas podrían tomarse al respecto. twyngwyn, sandypebbles, y otros contribuyen con sus perspectivas, alimentando una conversación sobre cómo lidiar con situaciones de vendedores poco fiables. Aunque no llegan a una solución concreta, se produce un intercambio de consejos y experiencias entre las partes.
I just wanted to ask if other buyers are experiencing the same as I am. Recently bought two items on eBay (something I rarely do, which is why I'm asking). Tracking on both stops at where the item has been notified to the delivery company, possibly picked up, then nothing.
With one, as mentioned in my header, it's not 'moved' for 10 days, and the seller has asked me to be patient!! BTW listed as '4 day free delivery'. Refund request now issued.
The other has supposedly been picked up by Couriers Please, and going Vic to Vic. I use CP on a regular basis and do know they are efficient. But no movement on an item that was supposed to be delivered today.
Is this the new normal for sellers to now just take your money, and abstain from any responsibility to ensure you get your item?
countessalmirena
·1 year agoOP, this sounds like a courier problem, not a seller problem. If the seller has despatched the goods (received by postal service / courier), they’ve done what they should have done.
Nonetheless, you are still covered by eBay’s MBG, if the goods don’t arrive by the latest Estimated Delivery Date (shown in your purchase history). The refund case can be opened up to 30 days from the date of the latest EDD.
I buy from all over the world; there’s usually tracking but perhaps 5% at most will only have one tracking event and then nothing until it arrives … or the opposite, where there is notification of everything along the way, including “out for delivery”, but no “delivered” scan. It can amuse me to look through the AP app and see things from months ago still apparently roaming around in Neverland.
shoppingbag*
·1 year agoI buy lots of things from lots of countries, and this would not be unusual for me. I have had many items turn up that have NEVER been marked as sent. Some postal workers and couriers are very lazy and don't scan or update things. More importantly is the estimated delivery date. I would wait for that to pass and then you have 30 days to claim "item not received"
springyzone
·1 year agoI wouldn't say it is the new normal at all.
I don't buy that much on ebay either but all my purchases over the last year have been fine. Good items, arrived in good time.
Delays can happen. I will give an item a little bit extra time to arrive, maybe a week, but to be perfectly honest, if something was delayed too far past that, then I'd just open an ebay claim.
You do have to be cautious about which sellers you buy from too, that's for sure.
davewil1964
·1 year agoYou, as the buyer, have all the power.
If you don't get your item/s, you open a not received case. Not hard. As you surely know, given you claim to have already opened one on one of the items.
5kazam
OP1 year agoMy question/point was more about is this the norm now to tell the buyer the item has been sent, when it clearly hasn't.
And yes I can do the refund bit, but I'd prefer to get what I've paid for, in an appropriate time frame.
twyngwyn
·1 year agothere are a lot of dodgy couriers out there - check the boards......what is the item number?
davewil1964
·1 year agoAs I said, you have the power.
If the seller doesn't send your preference is irrelevant.
Use the tools eBay give you. Maybe properly vet the seller?
sandypebbles
·1 year agoGiven the God awful feedback some of your sellers have, it would indeed be normal you would get the same as all the people leaving the negs