Trying to retrieve a returned package, from eBay (Return request was refused) | Buying

sowie72 · 2026-01-21T14:15:21.626000Z

Hi,I had an item which arrived damaged, beyond repair. I contacted the seller and he basically palmed me off advising me to contact ebay. This item was a model tractor worth in excess of $500 US. I had never filed a return claim before. I accidentally closed the case almost immediately after opening it (my mistake).I attempted to send the package back using the DHL label ebay provided, again no experience with DHL, took it to my local post office and they told me it had to be sent via Australia Post. Three attempts to send, at my expense. Having problems with incorrect tariff to send back to USA. Finally got that sorted and package sent to the USA (ebay returns, as per the DHL label provided by eBay). Item submitted 1st Dec 2025, arrived USA 12th Dec 2025 (signed for) Also managed to get a refund from Aus post for the two failed sending's.Item arrives in the USA & is signed for.I enquire as to whats next after not hearing anything back and after a number of runarounds get informed that I am not eligible for a refund.Disappointed but ask for the package to be returned to me. Basically they cant tell me where it is, basically telling me its lost and they cant help me any further. Have contacted Easy Ship and ebay and after some slighly encouraging emails, the trail runs cold and just get b/s responses, not directly addressing my questions or telling me where my package is. I am extremely distressed and dont know if I have any further avenues to pursue, to try and get my property, worth is excess of $500 US found and sent back to me. Any advice would be appreciated, Regards, Craig.

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Trying to retrieve a returned package, from eBay (Return request was refused) | Buying | eBay Australia