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Unrequested cancellation
Summary: This discussion titled "Unrequested cancellation" involved multiple participants but unfortunately, the content of each message is missing or labeled as "None," making it impossible to draw specific conclusions. However, it appears to have been an engaging dialogue with a significant number of interactions. The timestamps show that the conversation spanned several months, indicating an ongoing discussion or issue that may have been complex or unresolved for some time.
I recently purchased 3 items. Before paying I requested combined postage if possible. The seller invoiced an unchanged post amount. I politely messaged her and said if that is actually the price of the postage I have absolutely no problem and paid immediately.
The seller has now refunded the total payment claiming I requested the cancellation.
I can live without the items but have a problem with them being able to claim the cancellation was my idea without communication as backup.
I feel I have done nothing wrong and that they are offended I asked for combined post.
My concern is also bad feedback.
Is there anything I can do to correct the record to say that the SELLLER did the cancelling?
artisfarkus
·2 years agoSounds like they were likely going to hear from you again when the postage wasn't exactly what you were charged. Because you haven't thought about the $2.22/litre of fuel they use to drive the 30kms to get it to the post office.
Your wording was akin to "Hello Mary, if that is your real name?"
'If that is the actually costs?"
Both question another's truthfulness.
How would you feel if I suggested this scenario may not have actually happened the way you tell it? Would you like to spend more time interacting with me?
Forgive others for interpreting your words as questioning their integrity. I'm not sure how else it could be taken.
You don't like it, I don't like it, no one likes having their integrity questioned. Taking steps to reduce this from happening is something most would do. Hence the results.
domino-710
·2 years agoPerhaps they really don't care almost a year down the track.
countessalmirena
·3 years agoI sensed the same possible undertone as you, gutterpunkz. We could be wrong. Nonetheless, I read the OP’s reply as “Well, no problem IF THAT IS ACTUALLY THE POSTAGE COST THAT AP CHARGE — and I’ll be checking. Problem if the postage cost is not actually the postage fee you are charging me.”
It’s often hard to determine a person’s meaning online; one misses those non-verbal cues. OP might have meant “Oh, I didn’t realise that the combined postage charge would still be $x, but of course if that’s the postage cost (which I understand isn’t just the stamp value), I’m happy to pay.” I didn’t think it was, but I may be wrong.
At any rate, in the end it’s up to the seller to decide whether a customer may possibly be too much work or too big a risk or whatever it might be.
Disappointing for the OP if she did not intend to convey a subtle undertone of “I’ll be checking about that postage cost; don’t you dare send in a satchel the price of which I know to be x less than what I’m paying for postage.”
papermoon.lady
·3 years agoSomething is indeed a bit odd, like others have said.
The OP did say he had no problem and that he paid immediately - so why did the seller cancel if the OP seemed to have agreed to pay the (unchanged) amount indicated in the invoice? And why did the seller send an invoice for exactly the same price (not combining postage)? Invoices are usually sent when there is a change. And why is the OP afraid the seller would leave bad feedback if there was no problem? Asking if combined postage is possible is legitimate. In most cases, sellers will agree to combine postage, although there are cases (like with Pitney Bowes) where combined postage is not possible,
As for the seller saying the OP requested the cancellation, yes, it is annoying, but sadly there are sellers who do that to avoid a defect on their account. Even if it is annoying, it does not affect the accounts of buyers in any way.
*sons_n_daughters*
·3 years agoI think what some are missing is, the OP sent a message saying if that was the cost, then "I have NO PROBLEM". Not that there was a problem. I took that to mean they were happy to pay that cost. Maybe I missed something?
domino-710
·3 years agoYes - you missed - ' absolutely no problem '. lol
*sons_n_daughters*
·3 years agoYes, absolutely no problem with the postage cost, so they went ahead and paid. If they had a problem with the postage cost, they probably wouldn't have paid. I still don't see what I'm missing "lol"
gutterpunkz05
·3 years agoI politely messaged her and said if that is actually the price of the postage I have absolutely no problem and paid immediately.
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To Me the inference is, on receipt of the items I intend to check the stamp fee, and if I have been charged 1c more, then I have a problem.
I would see the buyer as potential trouble.
Unfortunately I have encountered many similar buyers, who have no idea what ACTUAL postage costs involve, including ebays fee on postage. I have even had buyers that I have supplied a full breakdown of postage cost to, still refuse to pay 1c more than stamp fee. Some buyers will just never be happy no matter what discount you give them.
sugar249
·3 years agoExactly, as soon as they put in actually it became a totally different proposition from I'm happy to I'm grumpy
arctoph_49
·3 years agoYes, there are buyers who think the envelope or bubble wrap etc. don't cost anything and want the same postage as the stamps, but in this case -
- the OP asked for combined postage
- the seller sent an invoice with no discount
- the OP allegedly gladly accepted
- the seller cancelled.
That does not really make sense. If the seller thought the OP was potential trouble, would he or she even have bothered to send the invoice?
domino-710
·3 years agoAnd could have meant - oh OK no combined postage - so the postage is ' actually ' right.
And paid.
gutterpunkz05
·3 years agoI politely messaged her and said if that is actually the price of the postage I have absolutely no problem and paid immediately.
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So they are apparently happy and have paid.
Why the need for the final above message, except to emphasize the ACTUAL postage costs.
Once they have paid there is absolutely no need for any further correspondence on the matter.
If you think this final message is sent with a smiley face and a cheerful wave, think again.
To me it is a warning and nothing more, and the seller was smart enough to see it for what it was.
domino-710
·3 years agoVery cynical of you GP.
The buyer asked for combined postage - a message.
The buyer was sent an invoice - no combined postage.
So the buyer sent a message saying Ok - no problem.
Then paid.
She does not mention any further messages - only paid the ' actual ' postage given.
gutterpunkz05
·3 years agoThat does not really make sense. If the seller thought the OP was potential trouble, would he or she even have bothered to send the invoice?
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Uhm. The seller has sent the invoice, before the OP has sent the final (warning) message.
gutterpunkz05
·3 years agoYou missed a step
- the OP asked for combined postage
- the seller sent an invoice with no discount
- the OP allegedly gladly accepted
- the OP sent final message (warning)
- the seller cancelled.
springyzone
·3 years agoI think it is the qualifier that caused the seller to pause. The "If that is actually the price of the postage..."
The buyer knew the individual postage costs before she bought.
What she was hoping for though was that the items could be combined at a postage saving.
So that was the first headache for the seller. Someone who bought but then wanted changes made after the sale. I have no doubt that experienced sellers would have been able to manage this easily but it could be a headache for less experienced sellers.
Next comes the qualifier... she is happy to pay the original postage costs IF that is actually the cost.
In other words, she won't be happy if that is actually not the cost. And it may well not be. It is perfectly possible the seller had added a dollar or two onto the cost to cover wrapping and so on.
So that was the second potential headache for the seller. Some sellers may have just gone ahead and posted each item separately but this one got the wind up a bit and decided to jump the other way, to take no chances and just cancel.
I did check OP's feedback to others and while it is overwhelmingly positive, she is not afraid to give a neg where she feels it is called for. The seller was just afraid she might feel it was called for here if she had a problem with the postage charges.
sugar249
·3 years agoMove on, you complained about the postage, they were justified in cancelling it. I read what you wrote as a reply as being grumpy, and would cause issues on receipt, so I would cancel as well.
Negotiate combined postage costs before purchasing, not after, it puts a seller in a bad position as the buyer expects the world, and gets reality.
Another for my blocked buyer list.
springyzone
·3 years agoYes, it is annoying that they claimed you requested the cancellation. I'm betting they did it as if they cancel for their own reasons, their account might cop a defect or so I have read. So they are craftily trying to avoid that.
As to the reason. I personally can't see the problem in a buyer asking if combined postage is possible. It is best to do it before purchase though. Depending on the seller & their experience, changing things after a sale might be all too complicated, so that cancelling & refunding seems the best way out.
It sounds as if you were polite enough in your reply but I am guessing the seller got the wind up at this bit,
" I politely messaged her and said if that is actually the price of the postage I have absolutely no problem"
My bet is the postage wasn't exactly that amount. It actually doesn't have to be, as the seller has other things to factor in, such as the cost of wrapping paper or containers, printing, tape & what have you. Those things all add up.
So.... the postage paid may be a bit dearer than just the stamp on the package.
Possibly the seller thought that once you noticed that, you would have a problem with it and perhaps make trouble or give bad feedback.
It is what it is, you don't have to worry about bad feedback, so just move on to other sellers.
*sons_n_daughters*
·3 years agoAs mentioned, you can only get positive feedback. If the seller leaves a negative comment as a positive feedback (which would be unlikely given what you've posted), then you get in touch with ebay and they will remove it.
The seller may have discovered they didn't actually have the items you bought. It's common to use the excuse buyer requested to cancel. If they use the out of stock option, they get a defect on their account. That said, if that was the case, they could have just told you. It won't reflect on your account at all, so don't worry about it.
No, there is nothing you can do to "change the record". Only sellers can cancel. As I said, it won't affect your account whatsoever and doesn't make you look bad. As long as you got a full refund, that's all that matters. Let it go.
gutterpunkz05
·3 years agoThe time to request postage discounts, is before you buy.
Postage is not just the stamp value, but also includes handling, packing etc, and is up to the seller to set their cost.
Sellers are under no obligation to offer combined post, especially after purchase, as you have agreed to the set charges.
Like your seller, I probably also would have cancelled your purchases, but I would have used the reason,
"something wrong with buyers address" now I wonder what that could be.
sandypebbles
·3 years agoNo, you cannot go into another member's account and change anything
Buyers can only be given positive feedback. as has been the case for many, many years
You could contact eBay, but you will just get a base level cs staff typing from a script, telling you that eBay will (insert do something that will not be done) here