Vendor has not sent replacement item despite contact over a long period of time and promises . | Buying

2lf · 2025-01-29T00:33:47.349000Z

Vendor agreed to replace purchased item due to a fault, extended correspondence/ contact over a couple of Months, still no replacement and no further replies to my correspondence. Given the situation am I eligible for eBay Buyer Protection and if so how do I go about reporting the matter and making a claim?

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Vendor has not sent replacement item despite contact over a long period of time and promises . | Buying | eBay Australia