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What do I do if the seller does not respond (for this case: before the delivery date)?
Hello,
So I have a bought an item today, but before buying I asked the seller few questions 2 days ago (which is 2nd of Feb) before buying it just to make sure. I was worried that the item I want will run out of stock so I bought it today anyways but it's already been 2 days since I contacted him, no response at all from him and now I am worried if I'll even be able to receive my item to begin with.
I have googled and found out that you could possibly open up a case in the case that seller does not repond to the buyer, but only if you have not received the item after the delivery date.
So in short, it's before the delivery date, but the seller does not respond to my messages and I have done the payment already, so I now am worried that my item will not arrive. What should I do in this case?? (forgot to mention that I have contacted him again yesterday but still no response)
I would appreciate any of your help or advice.
Cheers.
valcampi-77
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
chameleon54
·6 years agoI,m a seller and I have exactly your circumstances quite regularly. I go away from home to a remote farm without internet connection each week, sometimes for days at a time. Buyers send messages and then buy a day or two later before I return to respond to previous messages.
When I return I usually acknowledge the messages and send the item. I have a 5 day handling period to cover the extended delivery times. Its never been a problem.
China has the Virus / health / lock down issues and many Australians have been affected one way or another by the fires. If the worst comes to the worst and your item does not arrive you can open an item not recieved case and get all of your money back. Ebay has you covered so nothing really to worry about.
mjr_vr
·3 years agoI think if you commit to selling then you should be communicating regardless! It's not the buyers issue the seller decides to go away or they don't have a connection. It's just etiquette to respond. Being the weekend is not a valid excuse nor having no internet. Don't sell if you can't communicate