What to do next please? Item not recieved | Buying

cheesemonkey19 · 2024-12-18T19:10:54.299000Z

Hi, I purchased an advent calendar last week and the seller emailed me a message advising it was damaged and would I accept a refund. With further emails back and forth I am getting no where. They asked me to send photos of the damage etc. just confusing as they said it was damaged-not me. I requested a refund and they have ghosted me. Purchased 13/12/24

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What to do next please? Item not recieved | Buying | eBay Australia