When it isn't brand new but the ad said it was
Summary: skiingmann started a discussion about discrepancies between purchasing expectations and reality, specifically when items are advertised as new but are not. Several participants, including padi*0409, countessalmirena, and sandypebbles, joined the conversation. sandypebbles interacted with skiingmann, leading to responses from others like sugar249 and brickworksmarket. *sons_n_daughters* also contributed, prompting further engagement from skiingmann who was responded to by sugar249 and springyzone. The conversation revolves around consumer experiences and possible solutions to address the misleading advertisement claims.
I am aware that I can raise a case if the item I purchased is dead on arrival, damaged or malfunctions in the 90 days. What happens when the Iphone battery stops working 8 months into use.
I take it to Applecare to get a price to fix it and I am given evidence that my "brand new" phone is actually second hand. The battery is non genuine and causing the phone to fail. Messaged the seller who have asked me to wipe the phone etc and send photos of the device with apple items not locked so they can refund it as it was sold as "NEW" not second hand. Well, I am 8 weeks into waiting for the seller to reply to my numerous requests to refund the money.
Ebay were contacted but scripted just a polite email for me to send to the seller. So I spend $750 on a "NEW" iphone to have it work for 8 months. It is legally a second hand phone that the seller has knowingly sold as "Brand New".
Anyone know how to prompt Ebay to look after their customers. I don't see why they will not contact the seller in regards to this type of compliant. Open to any suggestions. Thanks
*sons_n_daughters*
·2 years agoI have never owned, and will never own, an iPhone. However, I do know, you will NEVER get a brand new iPhone for $750, anywhere. You need to be more careful with your purchases. Ebay is no longer the place of bargains, and hasn't been for well over 15 years. If something is well under RRP, someone is having a lend of you. Sadly, you've done your dough. Go to a local store and spend the $2,000 you need to pay for a new iPhone.
skiingmann
OP2 years agoThanks for your reply. I use both Apple and Android, I prefer Android. The iPhone I purchased was being sold brand new at the time by Apple for $800, it was an iphone 12 mini. So it wasn't well under priced. Still not a bargain in the end. I know what to do next time if I buy through ebay. Get it checked in the first 2 weeks for genuine condition.
I might go get a new iPhone SE from Apple for $720. You don't need to spend much for Apple bargains.
sugar249
·2 years agoBetter still buy it from Apple, that way you don't have issues. Or better still buy a real phone, but if you insist on Apple, buy from Apple.
springyzone
·2 years agoThat's good to know as I am in the market for a new phone myself.
You're right in that if you buy from ebay, you'd be best to get it checked out pronto.
But the problem is, if you buy a phone on ebay and it is well under recommended retail price, the odds are high it isn't the genuine thing.
Then you're faced with the trouble (and maybe costs) of having it checked, plus the hassle of trying to prove to ebay that it was not as described etc. There's no 100% guarantee you would win.
The safest way (and the path I will be following) is to go into proper retail stores that are authorised to sell these products. That will make the whole process easier if I ever have a problem. If they have a special deal on, all the better.
I just don't trust random sellers on ebay for expensive things where I really want an enforceable warranty.
PS I am open to the idea of an iphone. I have heard they are very good. Let us know if you come across any good sales from genuine distributors!
sandypebbles
·2 years agoskiingmann
OP2 years agoThanks for your reply. I always check seller feedback before I buy, always. And yes there will always be some disgruntled buyers of which I will be included in now. Their feedback is around 98% positive having sold over 57000 items.
Still cannot see why ebay wouldn't ask them to at least answer my emails. Been on ebay for over 20 years. I have a good idea on what I am doing in here.
sugar249
·2 years agoAh 98% positive still means 2 out of every 100 are not happy, and if you add to that the neutrals I am guessing they will have (may not), thats more than 2 out of every hundred,
Thats not a very good hit rate, why should Ebay ask them to answer emails months down the track, and knowing you purchased from a less than ideal seller.
brickworksmarket
·2 years agoNot all buyers leave feedback and a higher percentage that do will be those who leave negative. But then I read in another post you experience a 40% issue with Aust Post parcels and continue to use them.
sugar249
·2 years agoYour comment is not really worth an answer, but may as well.
You are looking at 2 totally different situations.
We have a handful of parcel delivery business's, they all deliver bad service. My comment re 40% was what it was at the time, and for certain items, you need to pick the not so worst of a bad bunch or you dont run an online business.
Whereas this purchaser had the opportunity to buy from a authorised seller or pick someone on Ebay ,(possibly not even an authorised seller), but they chose one with dodgy feedback, I am assuming (yeah I know what that means) it wasnt an authorised seller otherwise they could have complained directly to apple.
sandypebbles
·2 years ago98% for a high volume seller is awful
Once again, eBay are not going to get involved after so much time has elapsed
8 times longer than what buyers are covered for
How long someone has been a member does not get the member special treatment
I have been here for 19 years on my buying/selling account, I certainly don't expect eBay will do special things for me because of it
You say you have a good idea what you are doing, so you need to put it into practice
springyzone
·2 years agoAfter 8 months, you're well out of time.
Ebay won't get involved as they are not in the warranty business, plus from all you have said, it would be very hard for ebay to make a decision.
I believe you that Applecare have shown you the non genuine battery.
The problem for ebay is that after 8 months, they have no way to tell if you put in the non genuine battery or if the seller did. And getting staff to wade through all the documentation etc and make a decision would be expensive.
What can they contact the seller about? They can say-the buyer states you sold it with a non genuine battery. The seller would probably just reply-No, it had a genuine battery and was brand new when I posted it.
So back to square one.
You get 30 days on ebay. That is it. I am not sure what you mean by 90 days.
If you buy something expensive, you probably need to have it checked out thoroughly in that time.
Personally, after reading all the troubles buyers have with phones etc, I am with countess and think these things are better bought off ebay, through a reputable retailer.
countessalmirena
·2 years agoPhones are unfortunately one of the items you shouldn’t buy on eBay - except from a seller who is a registered Australian business authorised to sell those phones.
If the price is considerably cheaper than RRP, you need to have your red flag detector on high alert.
Your seller is well aware that there’s nothing you can do at this point. I’m sorry. I am guessing that your seller is registered overseas - China? There really is nothing you can do. eBay’s Money Back Guarantee has a rigid timeframe - 30 days from the delivery date. PayPal’s Buyer Protection is 180 days from the date of the actual transaction. Your card issuer (usually bank) will have a timeframe as stated in the T&Cs specific to that bank and card – and it won’t be more than 6 months and is probably closer to 2 or 3 months.
I’m truly sorry.
padi*0409
·2 years agoAfter 8 months there's nothing you can do except wear the loss.
You're out of time for both eBay and Paypal and I doubt if a chargeback will work now through a bank.