Where do I go to report a seller who is lying about having sent an item? | Buying

gypsy-le · 2020-08-12T06:04:26.324000Z

I made a purchase on 20/7 the seller imeediatly uploaded tracking details. parcel was due to arrive 24-28 Jul.The tracking details never changed. the parcel was never picked up by Australia Post.I tried to contact the seller several times. all i got was an out of office response.I finally opened a case and because it appeared the seller was doing the same thing to 200 other people I opened a paypal case as well.Ive been requesting this order this be cancelled since the 7/8. The seller responded (7/8/20) Through PayPal appologizing profusely and said another Item would be sent imediatly and that should the first item turn up I could keep it as spares.Tough to believe that the first item was lost in the mail when auPost tracking said it hadnt been picked up from seller.I informed the seller again that it was not an acceptable resolution and I wanted the order cancled. I have contacted the seller again through Ebay requeting the order be cancelled twice more.Today the seller responded telling me that they had a death in the family and they have been away up north, unfortunaetly the items didnt get sent before they left but it has been sent now.coincidently the tracking hasnt changed and it still says it is waiting to be collected from the seller. I am being lied to and suspect that has been the case from the start.The problem is that this order is for cotton facemasks and it explicitly states that the item cant be returned.Ive had to purchase elswhere and feel that I have not been unreasonalbe in asking for the order to be cancelled weeks ago.

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Where do I go to report a seller who is lying about having sent an item? | Buying | eBay Australia