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Why does eBay Australia persist with shoddy Aramex Couriers?
Summary: The discussion focuses on the dissatisfaction with a courier service associated with eBay Australia, particularly Aramex Couriers. Multiple participants, including bgpzfm-au, express frustration over poor service quality and reliability issues. The conversation reveals a shared concern among users about the persistence of using Aramex despite negative experiences. Participants engage in sharing their experiences and voicing their desire for improvements in the service. There is a general consensus that the courier's performance does not meet customer expectations.
Unfortunately, eBay Australia appears to be increasingly using the absolute worst courier company on earth, ARAMEX Couriers, for the Australian leg of delivery for international purchases.
Why?
The track record of this mob of reckless, utterly unprofessional pretend postmen could not be worse, and with good reasons.
Their tracking system is so useless to be nonexistent - when a purchaser gets a DAI Post tracking number for the international leg, ARAMEX changes it to something else for the local leg delivery, and no tracking updates are given for days and weeks. If at all.
Then, IF the Aramex clownshow actually decides they are going to try to deliver the package, more often than not they'll leave a "premises unattended" card in the letterbox when the premises IS attended and they're too lazy to do their job, or they'll just dump the parcel in an unsafe location and exposed to the weather.
The phone number for Aramex complaints doesn't answer; the voicemail won't allow people to leave messages; and they do not respond to complaints made via their website.
Given eBay's very high postage and shipping charges, buyers have a right to expect a premium service when they're paying a premium price. I had very few, if any, problems with any eBay international delivery when Australia Post provided the domestic leg of the process, but I have had nothing but trouble with the Aramex clownshow.
Can eBay Australia at least allow buyers the option to choose the local end delivery provider, if they insist on persisting with this shoddy Aramex operation? I would be happy to pay a little extra for reliable delivery via Australia Post than put up with Aramex's nonsense.
kh-federico
·5 months agoHi loco4401,
This topic has been locked because the thread has become a bit dated. If you’d like to keep the conversation going or have additional questions, we encourage you to start a new topic.
Thanks!
eBay moderation
loco4401
·5 months agoI told the guy from the rivernia depot a peice of my mind and now black listed by that guy.
Amazing how dai post can hand off to australia post just wish everything came by auspost
vrod25
·1 year agoThey use them because they own them, having what appears to be competitors that are worse than you just makes you look better. Do your research, there is more to this story.
padi*0409
·1 year agoNo they don't, maybe do some of your own research..................
They do however get a kickback from Aramex to promote them (as with Sendle).
69fjr1300
·1 year agoI could not agree more, I just bought from a ebay seller that had Australia post on there add for the item, them when seller posts the item its coming through Aramex, im not happy at all Aramex poor excuse for a courier company, how they stay in business has me.....
lezned-toycollector
·1 year agoRegardless of the shipping methods mentioned in the listing, did you actually selects Australia Post during checkout... or did you select something else? Sendle? eBay labels? If this is the case, then the seller has done nothing wrong.
During checkout, the postage method will always default to the first one added by the seller. If this wasn't Australia Post, then you need to change it by clicking on the radio button next to your desired postage method.
If you did select Australia Post and the seller shipped via Aramex, then you're quite within your rights to leave a glowing red feedback comment to that effect.
*casey*
·1 year ago@bgpzfm-au
Obviously opinions of Aramex will differ depending on an individual's experience with the company but
if you put "Aramex" into the search box at the top of the page
and read these reviews, you'll see how many people agree with you regarding their service
https://au.trustpilot.com/review/aramex.com.au
https://www.productreview.com.au/listings/aramex-courier
michellebartley
·1 year agoI have parcels delivered by Aramex very often, local & international, and have done for a number of years now.
I have never had ANY problems with this courier company, I give them 10 out of ten stars no problem, I can't understand what your beef is with them.
bgpzfm-au
OP1 year agoI can't understand what your beef is with them.
1. Failure to deliver packages.
2. Failure to leave packages in safe locations and out of the weather, and to follow elementary delivery instructions.
3. Leaving 'premises unattended' cards in the letterbox because they're too lazy to come to the door.
4. Failure to answer their advertised phone numbers - which go to voicemail, then drop the call before any message can be left.
5. Failure of their website complaint form to acknowledge receipt of complaints.
6. Failure to provide any package tracking updates for days and weeks at a time.
7. Changing the tracking numbers originally issued to the item, and failing to cross-reference the Aramex tracking number with original tracking number.
8. Paying premium prices for a substandard, unreliable service.
michellebartley
·1 year agoYou are going out of your way making allegations regarding this courier which are not true.
Get off your high horse.
bgpzfm-au
OP1 year agoYou are going out of your way making allegations regarding this courier which are not true.
I stand by every claim I've written about the shoddy, incompetent company known as Aramex, which reflect on my own personal experiences and those of friends who have experienced exactly the same abysmal service with their eBay purchases.
mytreechange
·1 year agoMichelle, the Aamex experience is very different depending on location.
My son has never had a problem living in a large town near the highway, but I live in a smaller inland town which isn't really on the way to or from anywhere.
As such, Aramex delivery times tend to depend on how many other deliveries they have out this way - they can sometimes take a couple of weeks to actually get the parcels to us (it's the last leg o the delivery that is the problem).
kh-jean
·1 year agoHi everyone,
This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines .
Thank you for your cooperation.
countessalmirena
·1 year ago1. eBay does not own Pitney Bowes.
2. The GSP is not a priority or premium service.
3. Neither is eIS.
3. As I understand it, eBay has to some degree replaced the GSP with eBay International Shipping (eIS) for sellers in the US. Quoting: ❝eBay International Shipping keeps all of the benefits of the Global Shipping Program while offering lower shipping costs and much simpler buyer experience with eBay handling all aspects of international returns and any other claims. eBay International Shipping has replaced the Global Shipping Program in the US, but you may see it available on other non-US listings.❞ — https://pages.ebay.com.au/international-shipping/
4. eBay does differ from the GSP in that eBay does actually manage the final domestic leg of the delivery. Quoting: ❝You will see 2 tracking numbers because the item will be shipped via two shipments. First, it will be shipped from the seller to the U.S. domestic shipping hub (first tracking number). Upon receiving the item, eBay will manage the shipment directly to your shipping address (second tracking number).❞ I don’t actually know whether eBay uses Aramex for the local delivery of parcels sent through eIS… but it is possible.
5. If you’re opposed to Aramex being used, you can ask your seller to use a different tracked delivery service - but bear in mind they may not want to forgo the protections offered to them by eIS (or the GSP). If parcel forwarding appeals to you, that’s another option. You may be able to lower the shipping cost by ordering a good pile of items over a couple of weeks - to combine overall shipping fee - but you are highly unlikely to come out of it with a cheaper price - but they do use premium direct-to-door carriers. Overall, some people do prefer it and it may be the only option for some overseas purchases not confined to eBay.
Caveat: many people complain about Aramex. I believe the complaints to be legitimate. However, it also seems to be area-specific, as to whether their service is dreadful or satisfactory. Where I live, it’s fine. In fact, I just had a delivery by Aramex courier about an hour ago - no issue, timely, delivery instructions followed. I realise that’s of no comfort to those in areas where the service is abysmal.
bgpzfm-au
OP1 year ago1. eBay does not own Pitney Bowes.
Thank you for this clarification.
4. eBay does differ from the GSP in that eBay does actually manage the final domestic leg of the delivery.
That's what I thought; thank you for confirming it.
I don’t actually know whether eBay uses Aramex for the local delivery of parcels sent through eIS… but it is possible.
Based on what you quoted from the eIS definition document (i.e. "eBay will manage the shipment directly to your shipping address"), it would suggest to me, by that wording, that the choice of the local end delivery provider is made by eBay Australia. Most of the international purchases I've made lately have been from the US, and it would appear the differences between the GSP and eIS are more than mere rebranding.
If eBay Australia doesn't want to change from using the Aramex low-hanging fruit for local end delivery, I'll follow your suggestion and ask the seller to send the goods via USPS directly. The small extra cost is worth the piece of mind and knowing the parcel won't be left out in the weather.
Again, thank you for your sensible reply;
fazedf-80
·9 months agoI am sick of whoever the Courier is of not delivering my parcels to the right address. eBay won't tell who the Courier is which they should know.
Losing faith in eBay and Tariffs on eBay postage are absolutely ridiculous.
sandypebbles
·9 months agoYou could ask the seller which courier they use before you buy
Or find out by the tracking number you are given
Take the tariffs up with Trumpster and his minions, not as if they are a secret
ozscott
·1 year agoThe issue for me is that a number of sellers on ebay Australia are using the Australia Post image, stating that they use Australia Post for delivery, yet this is not true. Firstly they cannot deliver the item to an Australia Post post office box, secondly when they provide tracking information it is not Australia Post's, and thirdly, they have usedf a courier company that then sublets their service to Amazon. I have been called a number of times by Amazon who say they cannot deliver to my PO Box. I contated Australia Post, they suggested I inform ebay. Yet it would appear ebay do not want to clamp down on this fraudulent behaviour.
lezned-toycollector
·1 year agoI'd be very interested to know what data you have consulted before forming your opinion and making such crazy allegations. eBay doesn't actually use any delivery service, as they don't sell any products. I think you mean that your sellers are using the service - not eBay.
In my own personal experience, every last international purchase I have made has been delivered by either Australia Post (sometimes Startrack) or DHL.
In fact, I actually had one such item dropped off today by Australia Post (Startrack). The shipping method chosen by the seller was the GSP - Pitney Bowes. If I wasn't prepared to let them deliver my item, I could have asked the seller for a different service - or sourced the product elsewhere.
As far as changing the tracking number for the Australian leg of the process, this is common practice for each and every shipping service I know of - and I have extensive inside knowledge of multiple different courier companies as well as AP.
Using my most recent delivery as an example, the seller provided me with a tracking number from the local courier who picked up the parcel. This tracking number was used up until the time the item arrived at the hub and was transferred to a different logistics company. At this point the tracking number changed and was traceable up until the item cleared customs and was transferred again - this time to Australia Post. At this point, the tracking number changed yet again to a Startrack number, which shows each step of the process along the way until physical delivery at the destination address.
The point is... tracking numbers are only effective for any item up until the point of delivery. My home address was the third delivery point along the journey, hence 3 different tracking numbers (one for each delivery).
If you have an issue with using multiple tracking numbers, you need to pay the extremely ludicrous charges for an international courier which provides direct door-to-door delivery. I, myself, am always happy to provide whatever shipping service a buyer requests, and you'll find many other sellers would do the same. You just have to ask.
bgpzfm-au
OP1 year agoI'd be very interested to know what data you have consulted before forming your opinion and making such crazy allegations.
What 'crazy allegations' - like, the facts that Aramex are shoddy, inefficient, reckless and negligent, and AFAIC are the worst couriers on earth?
How about forming opinions by my actual experiences with this hopeless outfit?
How about the multiple reports on productreview-com-au of exactly the same sort of nonsense that I have also personally experienced with Amarex?
How about the fact I've discussed my experiences with friends and family, who've had the same experiences with Aramex's epic failures that I have also had?
'Crazy', eh. What is crazy is how anyone could defend Amarex.
Of the 6 purchases I've made from international sellers since December 2024, five have had the Australian end of delivery carried out badly by Amarex; one was delivered by Australia Post with no hassles, no dramas, and when they said it would be.
The international shipping component in all six purchases has been carried out under the GSP via Pitney Bowles, so who chooses the Australian leg of delivery, if not eBay Australia? Isn't Pitney Bowles an eBay-owned company? How do I choose the local delivery segment provider under the GSP.... oh, wait; I can't.
Noted that eBay doesn't read here - so, where can complaints be made? Aramex are garbage, and they need to be dumped by eBay.
lezned-toycollector
·1 year agoYou ask what crazy allegations... allow me to elaborate.
Stating that eBay are using Aramex is an absolutely ludicrous allegation. It's common knowledge that they don't sell anything (and you have been told repeatedly), so they have no need to use any logistics company.
Given that eBay hasn't sold you anything, you are obviously trying to tell us that eBay paid Aramex to randomly deliver you an empty satchel - which in itself is outlandish.
bgpzfm-au
OP1 year agoallow me to elaborate.
No. Done wasting time with you.
lezned-toycollector
·1 year agoNo... state the truth. You're done trying to explain away the facts that have been presented to you, and you don't know how to handle any interaction which is not exactly what you want to hear.
You can keep playing the victim all you like, but in this situation you are only the victim of your own personal choices.
I'm done trying to explain anything to you. I've got better things to do.
I keep picturing my dear departed grandfather telling me something about brains and statues... now what was that exactly? I'm outta here.
Have a great day 😊
repentatleisure1952
·1 year agoPlease read the reply from the countessa... which supplies the correct details of EIS Shipping.
lezned-toycollector
·1 year agoI think you have mistakenly replied to me, rather than the OP. The post you are referring to states the exact same thing that I've been saying. eBay has nothing to do with choosing the logistics companies used by the GSP - which is the delivery service the OP is complaining about.
padi*0409
·1 year agoMaybe if you left neutral or negative feedback for those many sellers you use that use Aramex they'll get the idea that their customers don't like that method of posting.
As Sandy says you've made the choice in many cases to use sellers that utilise Aramex.
bgpzfm-au
OP1 year agoMaybe if you left neutral or negative feedback for those many sellers you use that use Aramex they'll get the idea that their customers don't like that method of posting.
An international seller (who ships goods via the international eBay shippers, Pitney Bowles) wouldn't know who Aramex is, and would not have any choice who is used as for the last leg delivery within Australia. IMHO it's grossly unfair to blame a seller because of poor choices made by eBay Australia.
lezned-toycollector
·1 year agoBut you do. The final leg of shipment via the GSP is completed by Australia Post (Startrack). Even if you're incapable of reading the postage details within the listing, the delivery method chosen by the seller is readily available to you, as you have to select it during checkout.
If you think the Startrack delivery is carried out by Aramex drivers, then don't buy the item. It really is that simple.
bgpzfm-au
OP1 year agoThe final leg of shipment via the GSP is completed by Australia Post (Startrack).
Not always, and not lately.
lezned-toycollector
·1 year agoYou need to get it through your head that eBay doesn't sell the items... eBay doesn't ship the items... eBay doesn't choose the delivery service... eBay doesn't have any say in which local courier a logistics company employs.
You've been told this already, so stop trying to shift the blame to a company which is not involved in any way, and own the consequences of your own personal choices.
You might as well be blaming McDonald's or Bunnings... after all, in relation to which shipping company you choose, they have exactly the same input as eBay
sandypebbles
·1 year agoeBay do not post anything
The seller decides which service to use
eBay do not take requests
eBay rarely read here
You as the buyer do not have to buy if the seller uses Aramex
You as the buyer have the option to message the seller before buying and ask if the would be willing to use a different service
And if you as they buyer chose to buy from a seller who uses 'Sendle' (a courier broker) then most likely you will Sendle using Aramex
bgpzfm-au
OP1 year agoYou as the buyer do not have to buy if the seller uses Aramex
Um, there isn't any ability to know the seller uses Amarex when it's a purchase made from an international seller.