WHY IS SELLER INFORMATION REPLACED WITH "SHOP WITH CONFIDENCE"?!?!? | Buying

hydraflexx · 2024-06-27T10:53:17.068000Z

Hello all, I hope this message somehow makes it to the incomprehensible people who run ebay, but on what planet does it make sense to stop me seeing seller information when I'm looking for items to buy??? Haven't they thought I like seeing whether a seller I have used before is in the search results of an item I am looking for? And what the hell does "Shop with confidence" mean? Are they kidding me? They replace the seller's name with the stupidly ironic joke of "Shop with confidence" when confidence is instilled when I have the seller's information there in the search results and they have just removed it? And why is it that other countries get all the relevant transparent information they want in their search results but we don't hey???There is a reason ebay is losing money and market share and they better wake up and listen to customers. It boggles my mind they make changes that alienate customers with no option for those customers to tweak or change these settings to suit. Plenty of other marketplaces out there these days.Oh and why is there still no way to change the item listing layout back to the old 3 pane appearance of photos on the left, description, postage, how fast they post, how many sold etc in the middle and seller info on the right? Again LESS INFORMATION is now available to a potential customer. I used to like ebay for it's detail and now that detail has gone along with my motivation to continue buying from it. I only use ebay now when I absolutely have to because so many other platforms give us what we're after, and at least respond to us when we contact them and ask questions or provide feedback. Every time I contact ebay or related forums looking for information about ebay settings there's just nothing. It leaves the impression that nobody gives a damn in the company and people in forums and stuff that used to know inside tips and tricks are leaving. Pretty disappointing. I used to get a lot of joy and good results using ebay and now it's just going downhill.Anyway. Maybe someone in ebay will read and respond to this but I seriously doubt it. I honestly don't think there's anyone working within this company that cares about their company or their customers any more.Cheerio.- JD

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WHY IS SELLER INFORMATION REPLACED WITH "SHOP WITH CONFIDENCE"?!?!? | Buying | eBay Australia