Why was my negative feedback removed?
Summary: In a discussion titled 'Why was my negative feedback removed?', initiated by cyo27, participants discussed the issue of missing negative feedback. twyngwyn and several others, such as siriusrising, vince12011, and countessalmirena, were involved in the conversation. Despite numerous interactions, no specific solutions or conclusions were posted, keeping the reason for the feedback removal unclear.
A few weeks ago I purchased a video game from an overseas seller who is quite highly-rated and has had a lot of well-reviewed transactions on Ebay. Since they were so reputable, I thought it would be a safe purchase as usual.
What actually ended up happening was:
1. Seller sold me a fake game and claimed to be unaware it was fake
2. Upon studying the photos on the listing again, I noticed the cartridge in the photos had some differences to the cartridge I purchased and I'm certain the one on the listing is *not* the same cartridge I received (it was not a stock photo).
3. Seller agreed to refund me in full since the listing title said "authentic" but the game was not authentic
I shipped the item back well within my given time, took photos of how I packed the item and the postage receipt from my post office, and messaged the seller all the details (including cost of return postage as Ebay rules state they should cover it in this case).
About a week later, the item was marked "received" on my postage tracking. Several days pass after that and I don't receive any communication from the seller, so when I receive the email from Ebay asking if I'd received my refund yet and if I want them to step in, I say yes - I get a refund within an hour of opening my case.
I then left a negative review of my purchase on the seller's page. While I did word it firmly due to my frustration at their dishonesty and lack of communication, I want to emphasise that there was *no* profanity whatsoever in my review. I have just checked the seller's page about 8hrs later and I can see my review has been removed by Ebay. I find this unfair and I feel they're taking the seller's side because they're so well-established on this platform, even though I have proof of their dishonesty (I took photos of the listing etc. after I realised the photos didn't match up with the item I received). Why was my review removed?
kh-stanley1
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
countessalmirena
·2 years agoYou’re replying to a thread dating back to 2021, with the last post from March 2023. It’s an old thread best left to moulder in peace.
You can always start a new thread with your thoughts on feedback.
vince12011
·2 years agoI recently had a very similar thing happen to me. Ebay is/has been going downhill in sales of late and this is one of the reasons why.
sugar249
·2 years agowow with the amount of negative feedback you leave, you need to review who you are buying from
siriusrising
·3 years agoeBay is helping fraudulent seller by removing neg. feedback. I bought a pair of pistol grips and when I got them they were two different colors. Supposed to be ivory but they were several shades off. One was yellow the other was white. I contacted the seller and he said I was trying to scam him and he would never send such grips out. I left Neg. Feedback and within one hour eBay removed the feedback. All I left was seller sent grips that were two different colors and when contacted said I was trying to scam him. This is fraudulent on eBays part.
repentatleisure1952
·3 years agoProbably because you left feed back rather than opening a case for INAD...which you should do on eBay.com.
sandypebbles
·3 years agoWhat did you say in the feedback?
If you said anything against policy, yes, it will be removed
It seems you are more concerned about a red dot being removed than getting your money back by opening a dispute
Both your choices
repentatleisure1952
·3 years agosandy... we'll never know... they may have found their way back to the US.
sandypebbles
·3 years agoIndeed
vince12011
·2 years agoYou're 100% correct eBay does support dishonest sellers in many ways I can give some serious examples of this.
twyngwyn
·4 years agoSeller performance and defect removal policy | eBay
vince12011
·2 years agoSo in other words eBay supports lying to consumers about sales.